Solutions Architect | EST USA | Remote at Grafana Labs

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Open Source, ObservabilityIndustries

Requirements

Strong observability fundamentals (e.g., understanding Kubernetes, Prometheus integration, logs vs. metrics, “pets vs. cattle” paradigm)
Hands-on technical expertise (comfortable at the keyboard, working in the command line)
Solid project management skills to track and manage customer initiatives
Customer engagement and structured delivery skills
Scrappy, technical, and self-driven mindset
High level of professionalism, empathy, business acumen, and technical acumen

Responsibilities

Provision licenses for new customers
Directly implement Grafana products during customer onboarding
Collaborate with Sales, SEs, and Observability Architects to ensure smooth knowledge transfer from pre to post sales
Teach training sessions using standard content, as well as customized or engagement-specific material
Collaborate with Customer Experience strategy teams to create and manage onboarding documentation, videos, and presentation material
Document and share customer success and intervention stories
Drive customer onboarding and achieve fast, reliable value realization through guided training, hands-on implementation support, and targeted consulting
Optimize usage to keep costs low and establish customer Centers of Excellence through training and best-practice guidance
Provide prescriptive technical direction when customers encounter challenges

Skills

Key technologies and capabilities for this role

GrafanaGrafana CloudGrafana MimirGrafana LokiGrafana TempoObservabilityMetricsLogsTracesCustomer OnboardingImplementationTrainingConsultingCenter of Excellence

Questions & Answers

Common questions about this position

Is this Solutions Architect role remote?

Yes, the role is remote and based in EST USA, aligning with Grafana Labs' remote-first policy.

What technical skills are required for the Solutions Architect position?

Required skills include strong observability fundamentals such as understanding Kubernetes, Prometheus integration, distinctions between logs and metrics, and the 'pets vs. cattle' paradigm, along with hands-on keyboard work in the command line.

What is the company culture like at Grafana Labs?

Grafana Labs has a global collaborative culture with transparency, autonomy, and trust, thriving in an innovation-driven environment fueled by an open-source legacy and passion for meaningful work.

What does the Solutions Architect role involve in terms of customer work?

The role involves driving customer onboarding with guided training, hands-on implementation support, technical consulting, optimizing observability stacks, and providing prescriptive direction to ensure fast value realization and adoption.

Do I need to meet every requirement to apply for this role?

No, you may not meet every requirement and that's okay; if the role excites you, Grafana Labs encourages you to apply for this career-defining opportunity.

Grafana Labs

Observability and monitoring solutions provider

About Grafana Labs

Grafana Labs specializes in observability and monitoring solutions for cloud infrastructure and applications. Its main product, Grafana, is an open-source metrics dashboard that allows users to visualize and analyze data from various sources. This helps businesses monitor the performance and health of their systems in real-time. Grafana Labs serves a wide range of clients, including large enterprises and individual developers, particularly in sectors like technology, finance, healthcare, and retail. Unlike many competitors, Grafana Labs offers both open-source and commercial products, generating revenue through premium features, enterprise support, and managed cloud services. The company's goal is to provide essential tools for monitoring and visualizing data, ensuring that digital services are reliable and efficient.

New York City, New YorkHeadquarters

2014Year Founded

$783.2MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

30 days of paid vacation each year on top of national holidays, parental leave, & sick leave

Health coverage

4% contribution match on our 401(k)

$1,500 learning and development stipend

Udemy subscription

Complimentary subscription to Headspace

Discounts on a wide variety of services, including entertainment, food, and fitness.

Remote Work Option

Global Employee Assistance Program

Risks

Increased competition from Datadog, Dynatrace, and New Relic pressures Grafana to innovate.

Recent critical security vulnerabilities could affect customer trust and adoption.

Rapid regional expansion may strain resources and impact service quality.

Differentiation

Grafana Labs offers a unique open-source observability platform with extensive customization.

The company provides both self-managed and fully managed observability solutions for diverse needs.

Grafana Labs integrates AI to enhance data analysis and monitoring capabilities.

Upsides

Grafana Labs raised $270M, boosting its valuation to over $6 billion in 2024.

The company surpassed $250M in annual recurring revenue with over 5,000 customers.

Expansion into Southeast Asia shows Grafana's commitment to localized cloud services.

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