[Remote] Solutions Architect at Algolia

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Search and DiscoveryIndustries

Requirements

5+ years experience in a customer-facing, deeply technical, and consultative role
Experience working with ecommerce or search technologies
Polished consulting skills
Keen awareness of sensitive client topics
Capability to tactfully navigate and effectively address client messaging and recommendations
Proficient in Javascript/HTML/CSS for the front-end
Proficient in a backend framework (i.e. node, Rails, Django, etc.)
Ability to establish credibility and rapport with Senior Executives and technical and non-technical team members
Excellent analytical and problem solving skills with a history of hands-on project management of large and small initiatives
Ability to prioritize tasks effectively with a high-level of attention to detail
Ability to quickly define dependencies, issues, and outline mitigation plans
Development and consulting background
Technical expertise
Strong relationship skills

Responsibilities

Be a Trusted Advisor; engage with customers’ technical architects and business stakeholders to provide high-quality technical solutions and product training to drive successful customer outcomes
Link business processes with product technical solutions
Execute delivery methodology to drive projects to completion on time and on budget
Troubleshoot key customer implementation issues and demonstrate ability to drive successful resolution
Prototype and catalog new solutions to fit business pain points
Consult on architecture, indexing, searching, and UI best practices
Expand relationship and product usage within the enterprise segment
Engage in customer calls and on-site visits to help inform and align on product roadmaps for future partnership growth
Aid in the development of detailed action plan, roadmap, prototype, final recommendation document, SM Action Plan and Retrospective
Partner with Success Management and Engagement Manager and other internal roles to understand project goals and deliverables
Create and increase reusability of solutions content (blog posts, workshop tutorials, etc), tooling, and internal projects
Build out tooling and/or collateral to help scale customer engagement
Inform and ultimately evolve product ecosystem by listening and advocating for customers technical needs
Work with Engineering to track and resolve feature requests and bugs
Meet with Product to stay informed on the latest changes to Algolia ecosystem and disseminate internally and to customers as appropriate

Skills

Solutions Architecture

AI Search

Technical Consulting

Product Deployment

Troubleshooting

Customer Success

Project Delivery

Technical Training

Business Process Mapping

Stakeholder Engagement

Algolia

Provides hosted search and discovery solutions

About Algolia

Algolia offers search and discovery solutions through a hosted search API, enabling businesses to create fast and relevant search experiences. Its services are particularly useful for e-commerce platforms and media companies, providing extensive support to help clients integrate advanced search capabilities. Algolia operates on a subscription model, allowing clients to access its APIs without managing infrastructure, which ensures scalability and reliability. The company aims to enhance user experience by enabling tailored and efficient search functionalities for businesses of all sizes.

Palo Alto, CaliforniaHeadquarters

2012Year Founded

$324.8MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Flexible Work Hours

Remote Work Options

Risks

AWS's own search solutions could challenge Algolia's market position.

Pricing pressures from the PAYGO model may reduce profit margins.

Dependency on commercetools could impact Algolia if service disruptions occur.

Differentiation

Algolia offers a unique end-to-end AI Search and Discovery platform.

The company provides flexible, usage-based pricing through AWS Marketplace.

Algolia's integration with commercetools enhances its composable commerce capabilities.

Upsides

Algolia's AI Personalization tool meets growing demand for personalized e-commerce experiences.

The Pay-As-You-Go model expands Algolia's reach in the AWS ecosystem.

Recognition as a leader in Gartner's Magic Quadrant boosts Algolia's market credibility.

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