Solution Analyst at MRI Software

Cape Town, Western Cape, South Africa

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, SoftwareIndustries

Requirements

3+ years’ experience in operations, support coordination, or administrative roles within a SaaS or technology-driven environment
Hands-on experience with Salesforce or similar CRM tools preferred
Intermediate Excel proficiency
Strong Microsoft Suite skills
Exceptional organizational and time-management abilities, with meticulous attention to detail
Excellent written and verbal communication and client-facing skills
Proven ability to collaborate effectively with global and cross-functional teams
Strong technical literacy and writing experience
Bachelor’s degree advantageous
Highly organized, technically minded, and self-driven
Ability to work North America (EST) 08:30 - 17:00, adjusted according to Daylight Savings Time

Responsibilities

Own and manage inbound Salesforce queues for multiple product lines, ensuring timely routing, response, and resolution
Take end-to-end accountability for client cases, maintaining data integrity, accuracy of updates, and proactive follow-through to completion
Lead client engagement and coordination, providing clear, professional communication and updates at all stages
Generate and manage client quotes, coordinating with internal teams to confirm accuracy and technical feasibility
Collaborate closely with technical, delivery, and project management teams to align on product details, terminology, and priorities
Support the creation and management of Statements of Work (SOWs) and related documentation
Identify and implement opportunities to streamline administrative processes and improve operational efficiency
Demonstrate strong ownership, accountability, and professionalism in all interactions and deliverables
Act as a primary liaison between clients, sales, and technical delivery teams, ensuring accurate documentation, timely updates, and full ownership through to resolution

Skills

Salesforce

Queue Management

Client Engagement

SaaS

Operations

Support Coordination

Administrative

Time Management

Communication

Documentation

Quotes

Statements of Work

SOWs

MRI Software

Real estate software for property management

About MRI Software

MRI Software provides software solutions designed for the real estate industry, focusing on property management, lease management, and digital services. Their products help real estate owners, operators, and occupiers manage various aspects of their operations, including tenant communications and financial reporting. The software integrates easily with existing systems, making it user-friendly for clients. Unlike many competitors, MRI Software operates on a subscription-based model, which allows for a consistent revenue stream and ongoing improvements to their offerings. The company also has a partner ecosystem that enables clients to customize their software experience, adding further value. The main goal of MRI Software is to enhance operational efficiency and streamline property management for their clients in the global real estate market.

Solon, IowaHeadquarters

1971Year Founded

$3.4MTotal Funding

DEBTCompany Stage

Enterprise Software, Real EstateIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Private Medical Insurance

Income Protection Plans

Personal Pension plan

Parental Leave

Paid Vacation

401(k) Company Match

Tuition Reimbursement

Flexi Any-Day

Paid Holidays

Pet Insurance

Unlimited Paid Time Off

Hybrid Work Options

Mental Health Support

Wellness Program

Risks

Technical challenges in integrating Mesh's platform may lead to client dissatisfaction.

iInterchange acquisition could divert focus from core real estate software offerings.

Capita One acquisition may strain MRI's financial resources, affecting strategic investments.

Differentiation

MRI Software offers a comprehensive and flexible technology platform for real estate.

The company has a strong partner ecosystem enhancing client customization and optimization.

MRI Software's subscription model ensures steady revenue and continuous innovation.

Upsides

Increased demand for AI-driven property management boosts MRI's market potential.

Strategic acquisitions like iInterchange expand MRI's service offerings globally.

Partnerships, such as with Mesh, enhance MRI's property management platform capabilities.

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