Software Production Support Lead(Cloud) at Aptiv

Chennai, Tamil Nadu, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, MobilityIndustries

Requirements

10+ years of experience in software engineering, production support, or related roles, with a strong track record of working independently and solving complex issues in legacy systems
2+ years of leadership experience in a software team (as team lead, scrum master, project lead, etc.)
Strong problem-solving skills and ability to lead root cause analysis and resolution of complex production issues
Demonstrated ability to navigate and understand large, unfamiliar codebases and deliver high-quality fixes with minimal guidance
Strong collaboration skills and experience working closely with QA teams to validate fixes and improve test coverage
Familiarity with monitoring and logging tools (e.g., Prometheus, Grafana, ELK stack, Datadog)
Experience with CI/CD pipelines and deployment automation tools
Excellent communication skills for coordinating across teams and documenting support processes
Ability to thrive in a fast-paced, collaborative environment and manage multiple priorities effectively
Bachelor’s degree in computer science, information technology, or a related field (preferred)
Experience with modern software development methodologies such as Agile, Scrum, Kanban, etc. (preferred)
Passion for working with cutting-edge technologies such as AI code/test generation tools (e.g. GitHub CoPilot) (preferred)
Familiarity with AWS, GitHub, GitHub Actions, JIRA, and Confluence (preferred)
Experience working with Linux operating system (preferred)
Experience working with applications deployed in the public cloud (AWS, Azure, GCP) (preferred)

Responsibilities

Oversee and coordinate the resolution of production issues, including bug fixes, performance bottlenecks, and system reliability concerns
Build and lead a self-directed team that thrives in ambiguity and takes full ownership of production support, including triaging, root cause analysis, and resolution of complex software issues
Ensure timely and effective triaging, root cause analysis, and resolution of software defects reported from internal and external stakeholders
Collaborate with development, QA, DevOps, and product teams to ensure smooth handoffs and continuous improvement of production support processes
Collaborate closely with the QA team to validate fixes, ensure test coverage is updated, and prevent regressions through improved automation and test strategies
Maintain and improve monitoring, alerting, and incident response systems to proactively identify and address issues
Dive deep into a large, legacy codebase to understand system behavior, identify defects, and implement robust, well-tested fixes
Drive the creation and maintenance of documentation related to production support workflows, known issues, and resolution strategies
Participate in post-incident reviews and contribute to long-term solutions that prevent recurrence
Stay current with industry best practices in software reliability, observability, and support engineering, and apply them to enhance team effectiveness
Foster a culture of ownership, accountability, and continuous learning within the support team

Skills

Key technologies and capabilities for this role

CloudProduction SupportBug FixingRoot Cause AnalysisTriagingDevOpsQAMonitoringAlertingIncident ResponseLegacy CodeAutomationTest Strategies

Questions & Answers

Common questions about this position

What experience is required for the Software Production Support Lead role?

Candidates need 10+ years of experience in software engineering, production support, or related roles, with a strong track record in legacy systems, plus 2+ years of leadership experience in a software team such as team lead or scrum master.

What are the key responsibilities of this position?

The role involves leading a team to resolve production issues, triaging defects, collaborating with QA and other teams, improving monitoring systems, working with legacy codebases, and fostering a culture of ownership and learning.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Software Production Support Lead position?

Strong candidates have 10+ years in software engineering or production support with legacy systems experience, 2+ years leading software teams, excellent problem-solving skills, and the ability to handle large unfamiliar codebases independently.

Aptiv

Develops integrated systems for vehicles

About Aptiv

Aptiv develops integrated vehicle systems for the automotive industry, focusing on software-defined vehicles. Their products help tackle challenges related to autonomous driving, vehicle electrification, and advanced safety features. Aptiv collaborates with major car manufacturers and other mobility stakeholders to enhance vehicle performance and safety through their technological solutions. Unlike many competitors, Aptiv emphasizes a partnership model, providing ongoing support and integration of their systems into vehicles. The company's goal is to improve the overall driving experience and safety in vehicles while advancing the future of mobility.

Dublin, IrelandHeadquarters

1994Year Founded

$7.8MTotal Funding

IPOCompany Stage

Automotive & TransportationIndustries

10,001+Employees

Risks

Amazon's entry into connected cars increases competition for Aptiv.

Investment in MAXIEYE exposes Aptiv to geopolitical and regulatory risks.

Oragadam plant expansion may strain finances if demand doesn't meet expectations.

Differentiation

Aptiv integrates software and systems for autonomous driving and vehicle electrification.

The company collaborates with major car manufacturers for software-defined vehicle solutions.

Aptiv operates 14 technical centers globally, enhancing its R&D capabilities.

Upsides

Aptiv's investment in MAXIEYE expands its presence in the Chinese automotive market.

The Oragadam plant expansion increases production capacity for advanced vehicle systems.

Participation in CES 2025 showcases Aptiv's leadership in automotive technology innovation.

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