Social Community Moderator

Remote

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

Publishing, E-commerce, Digital MediaIndustries

Requirements

Candidates should have at least 1 year of experience in community management, customer support, or a related field. Experience using customer support tools such as Freshdesk, Zendesk, or Meta is required, along with strong writing skills for clear, concise, and professional communication. Solutions-oriented with excellent problem-solving and analytical skills is also a must, as is a passion for deals, smart shopping, and helping people save money. The ideal candidate is detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment.

Responsibilities

The Social Community Moderator will actively engage with users across all social platforms, KCL’s app, and website by responding to comments and messages. This role involves sharing KCL deal content, answering couponing and shopping questions, and maintaining positive, on-brand conversations. Responsibilities include flagging technical issues, assisting users with troubleshooting, monitoring community feedback, and communicating user trends, engagement opportunities, and platform issues to internal teams. The moderator will also cross-engage with brands and creators on social media to grow KCL’s presence and build community connections, ensuring all interactions reflect KCL’s brand voice with professionalism and positivity.

Skills

Community Management

Social Media Engagement

Customer Service

Content Moderation

Troubleshooting

Communication

Facebook

Instagram

TikTok

YouTube

The Krazy Coupon Lady

Couponing and deal-hunting resource for women

About The Krazy Coupon Lady

The Krazy Coupon Lady helps women manage their finances by simplifying couponing and deal hunting. Their main product is a mobile app that provides users with a continuous stream of deals, shopping tips, and life hacks to help them save money. The app gained popularity quickly, becoming the top lifestyle app in the Apple Store shortly after its launch in 2015. What sets The Krazy Coupon Lady apart from competitors is its focus on the female demographic and its commitment to community support, including a charitable organization that assists local refugees. The company's goal is to empower women to shop smarter and stretch their budgets further.

Eagle, IdahoHeadquarters

2009Year Founded

VENTURE_UNKNOWNCompany Stage

Consumer Software, Social Impact, Consumer GoodsIndustries

51-200Employees