Ability to carry out job functions and responsibilities as assigned
Support application of club policies, procedures, and compliance
Act with honesty and integrity, lead with the member in mind, address and escalate concerns
Ensure a safe and positive environment for members and team
Embrace inclusion and diversity, work collaboratively with respect
Work as a team to achieve goals, move with speed and agility
Innovate and adapt quickly
Maintain a friendly and positive attitude
Deliver service excellence, resolve and de-escalate member concerns
Commitment to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA)
Deliver GOLD club standards daily: Fast, Friendly, Full, Fresh, Clean; Grand opening look
Understand how to access and read production and/or financial performance reporting for the department
Responsibilities
Serves Members in the snack shop, answers questions, and recommends products
Prepares food items for sale using food preparation equipment (food utensils, hot dog steamer, popcorn machine, small convection oven, food service warmers, condiment dispensers, fountain soda, and Icee Machine)
Receives and stores food items in the freezer
Keeps food, supply, and dining areas neat and clean
Stocks utensils, cups, napkins, condiments, and other items when necessary
Collects money from customers for snack shop purchases via cash, check, or other charge payments
Processes register transactions for snack shop items
Greets Members
Maintains a clean work environment by following company safety and sanitation procedures
Cleans all cooking equipment and areas exposed to food products
Stocks shelves and executes promotional plans
Maintains visible accurate signage
Ensures club is clean and organized inside and out