SMB Relationship Manager at Front

Chicago, Illinois, United States

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$114,000 – $132,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Customer ServiceIndustries

Requirements

2+ years of sales or customer success experience
Clear and thoughtful communicator with excellent verbal and written skills; values storytelling and can explain complex issues in simple terms and adapt tone for different users
Comfortable giving presentations to groups of any size and audience, from everyday end-users to high-level executives
Polished relationship builder, passionate about driving value for customers and positively impacting working lives in large organizations
Ample experience building and maintaining relationships with stakeholders (internally & externally), including C-suite executives and IT/technical influencers
Proven track record of pipeline/forecast management
Great problem-solving skills by taking a consultative approach to finding the best solution
Naturally curious and consistently determined; a proactive hunter for new use cases inside the install base
Ability to work in hybrid role, expected in Chicago office on Tuesdays and Thursdays

Responsibilities

Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors
Drive Front product adoption to achieve best-in-class retention and expansion goals
Evaluate opportunities to increase customer satisfaction, expansion, and retention
Work cross-functionally with Product, Sales, Support, and Marketing to ensure customers have the full power of Front
Ensure successful delivery of technical and business value propositions according to customer needs
Provide creative problem solving for complex workflows and use cases
Ensure long-term client satisfaction and reference-ability
Be the voice of the customer to the product and go-to-market team

Skills

Key technologies and capabilities for this role

Customer Relationship ManagementAccount ManagementProduct AdoptionCustomer RetentionCustomer ExpansionRenewalsCross-functional CollaborationCustomer Success

Questions & Answers

Common questions about this position

What is the salary range for the SMB Relationship Manager position?

The salary range is $114K - $132K.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills and experience are required for this role?

Candidates need 2+ years of sales or customer success experience, clear and thoughtful communication skills with storytelling ability, comfort giving presentations to any audience, and experience as a polished relationship builder passionate about driving customer value.

What is the company culture like at Front?

Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, and others, indicating a positive work environment.

What makes a strong candidate for the SMB Relationship Manager role?

Strong candidates have 2+ years in sales or customer success, excel as clear communicators who can simplify complex issues and present to diverse audiences, and are polished relationship builders passionate about customer value.

Front

Communication hub for customer relationship management

About Front

Front is a communication hub that helps businesses improve their customer relationships by providing tools for quick and personal responses to inquiries. It organizes messages from various channels, enhances team collaboration, and improves response times, making it especially useful for industries like professional services and B2B technology. The company operates on a subscription-based model, allowing it to offer scalable solutions for both small and large businesses. Front's goal is to empower companies to enhance their customer interactions through efficient communication.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$197.8MTotal Funding

SERIES_DCompany Stage

Consulting, Enterprise SoftwareIndustries

201-500Employees

Benefits

Competitive compensation - We offer compensation that matches the top talent we hire

Healthcare - We take care of your premiums for medical, dental, and vision

Flexible PTO - Take time to recharge so you can bring your best self to work

401(K) - Invest in your future by saving for retirement

Parental leave - Paid time off for birthing and non-birthing parents alike

Volunteer time off - Take time to give back to our communities

Commuter benefits - Flexible options to make getting to work a little easier

Wellness benefits - We help you prioritize your physical and mental wellness

Risks

Integration with Tai Software may face operational inefficiencies if not managed well.

Cultural clashes from Idiomatic acquisition could affect employee morale and productivity.

Public bug bounty program might expose vulnerabilities if not properly managed.

Differentiation

Front integrates AI to enhance customer insights and personalize communications.

The platform supports diverse industries, from financial services to travel.

Front's subscription model offers scalable solutions for businesses of all sizes.

Upsides

Acquisition of Idiomatic enhances AI capabilities for customer conversation insights.

Partnership with Tai Software boosts operations in the freight broker industry.

Series D funding at $1.7B valuation strengthens financial position and growth potential.

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