SMB Account Manager - Abu Dhabi at Deliveroo

Dubai, Dubai, United Arab Emirates

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Delivery, TechnologyIndustries

Requirements

BSc/BA in business, engineering, economics or a related field is preferred
Experience with Excel, Google Sheets or formula-based tools
Self-starter capable of driving yourself to your targets and objectives every month
A fantastic communicator with a "get it done" mindset, well-organised and efficient
Fluency in English and Arabic
Looker is a plus

Responsibilities

Build strong relationships with Small and Medium Abu Dhabi Restaurant Accounts
Be on the ground, organizing proactively face-to-face meetings with the Partners in the portfolio
Cross sell and upsell Deliveroo key services
Lead actions to improve performances of Partners, supported by the broader team
Directly manage Partners on a case-by-case basis to unlock critical value improvement
Independently and proactively diagnose, resolve, and report on key performance KPIs of the assigned account portfolio

Skills

Key technologies and capabilities for this role

Account ManagementRelationship BuildingCross-SellingUp-SellingProblem SolvingPerformance ImprovementSales

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

The position is hybrid, based in Abu Dhabi.

What benefits does Deliveroo offer?

Benefits include healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off for a charitable cause; they differ by country and are country-specific.

What are the key requirements for this position?

Requirements include a BSc/BA in business, engineering, economics or related field (preferred), experience with Excel/Google Sheets or formula-based tools, self-starter mindset, fantastic communication skills, and fluency in English and Arabic; Looker is a plus.

What is the company culture like at Deliveroo?

Deliveroo values autonomy, ownership, moving fast, and new ideas, with a small team making a large impact in a technology-driven environment.

What makes a strong candidate for the SMB Account Manager role?

Strong candidates are self-starters who can drive targets independently, communicate effectively with a 'get it done' mindset, are well-organized, and fluent in English and Arabic.

Deliveroo

Online food delivery connecting customers and restaurants

About Deliveroo

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.

London, United KingdomHeadquarters

2013Year Founded

$1,569.6MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Paid Vacation

Parental Leave

Family Planning Benefits

Risks

Increased competition from Uber Eats and Just Eat threatens market share.

Rising operational costs due to inflation may impact profit margins.

Potential regulatory challenges could increase labor costs for delivery riders.

Differentiation

Deliveroo offers a diverse range of cuisines, from fast food to high-end dining.

The company partners with non-food brands, expanding beyond traditional food delivery.

Deliveroo's three-sided marketplace connects customers, restaurants, and delivery riders efficiently.

Upsides

Partnerships with brands like Accessorize diversify revenue and expand market reach.

Deliveroo Plus subscription service boosts customer loyalty and provides recurring revenue.

AI integration enhances delivery efficiency and reduces operational costs.

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