SMB Account Manager at Deliveroo

Kuwait City, Kuwait City, Kuwait

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Delivery, Technology, E-commerceIndustries

Requirements

2+ years experience in an Account Management role or similar
Strong relationship building skills, with clear evidence of producing results
Strong written and verbal communication skills
BSc/BA in business, engineering, Economics or a related field is preferred
Experience with Excel, Google Sheets or formula based tools
A self-starter; proactive & always thinking of what the next step needs to be in order to future proof the operations
Strong negotiation skills
Solution-oriented

Responsibilities

Manage a portfolio of small to medium size partners ensuring world class customer service is provided to build strong partnerships with Deliveroo and our restaurants
Support growth of partners through a variety of communication methods, including email, phone, online presentations and meetings where needed
Maintain long-term relationships with our partner base, ensuring the best service is provided so our partners can be successful on our platform
Negotiating with partners to reach favourable outcomes including contracts, renewals, extensions, product launches and advertising revenue
Be they point representative of your partners and liaise effectively with our teams to resolve partner needs
Grow accounts to strengthen relationship with partners and drive positive outcomes for Deliveroo
Execute campaigns to improve important performance metrics including customer outcomes, restaurant retention and overall operational performance
Drive partner engagement with Deliveroo's local marketing opportunities to unlock better value to our customers and support restaurant growth

Skills

Key technologies and capabilities for this role

Account ManagementSMBPartner RelationsNegotiationBusiness DevelopmentRelationship BuildingPortfolio ManagementPerformance OptimizationStakeholder ManagementCampaign ManagementProblem SolvingGrowth Strategies

Questions & Answers

Common questions about this position

Is this role remote or hybrid?

The role is hybrid and based in Kuwait.

What is the salary for the SMB Account Manager position?

This information is not specified in the job description.

What key skills are required for this role?

Key skills include strong stakeholder management, attention to detail, building strong partner relationships, strategic planning, and balancing competing priorities while focusing on performance indicators.

What is the company culture like at Deliveroo?

Deliveroo values autonomy, ownership, moving fast, and always looking for new ideas, with a small team making a large impact.

What makes a strong candidate for this SMB Account Manager role?

A strong candidate has experience in building strong partner relationships and strategic planning, can independently resolve day-to-day issues, proactively identify growth opportunities, and excels in stakeholder management with attention to detail.

Deliveroo

Online food delivery connecting customers and restaurants

About Deliveroo

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.

London, United KingdomHeadquarters

2013Year Founded

$1,569.6MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Paid Vacation

Parental Leave

Family Planning Benefits

Risks

Increased competition from Uber Eats and Just Eat threatens market share.

Rising operational costs due to inflation may impact profit margins.

Potential regulatory challenges could increase labor costs for delivery riders.

Differentiation

Deliveroo offers a diverse range of cuisines, from fast food to high-end dining.

The company partners with non-food brands, expanding beyond traditional food delivery.

Deliveroo's three-sided marketplace connects customers, restaurants, and delivery riders efficiently.

Upsides

Partnerships with brands like Accessorize diversify revenue and expand market reach.

Deliveroo Plus subscription service boosts customer loyalty and provides recurring revenue.

AI integration enhances delivery efficiency and reduces operational costs.

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