Sleep Coach (Call Center Agent)
WellSky$13 - $16/year
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Healthcare, Medical Devices, Sleep TherapyIndustries
Requirements
Candidates should possess a high school diploma or GED, and one year of customer service experience, with previous healthcare experience preferred. They should have experience with various insurance plans (HMO, PPO, Medicare) and demonstrate strong attention to detail, excellent customer service skills, and the ability to communicate effectively. Familiarity with HIPAA guidelines is also required.
Responsibilities
The Sleep Customer Qualification Specialist will ensure individual and team goals are achieved by meeting order processing targets, answering calls from providers, patients, and insurance companies regarding referral/authorization/pre-certification requests, reviewing clinical documentation to verify insurance requirements, contacting patients to gather additional data, maintaining in-depth knowledge of Sleep products and programs, educating patients on Sleep therapy, resolving patient complaints, identifying opportunities to reduce order cancellations and improve efficiency, offering ideas to enhance business growth, and adhering to HIPAA guidelines. They will also act as a mentor for new employees and perform other duties as assigned.
Skills
Insurance verification
Order processing
Clinical documentation review
Customer service
Communication
Sleep products knowledge
Patient education
Referral and authorization handling
Owens & Minor
About Owens & Minor
N/AHeadquarters
N/AYear Founded
N/ACompany Stage