(US) Sr Solutions Analyst - (Clinical, MDS 3.0)

Position Overview

• Location Type: Remote
• Employment Type: Full-Time
• Salary: Not Specified

PointClickCare is a leading North American healthcare technology platform. For over 20 years, the company has been focused on enabling meaningful care collaboration and real-time patient insights. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software. At PointClickCare, they offer a wealth of opportunities and a vibrant culture that empowers their employees. This dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues.

About the Role

Our Support team provides end-user support to our diverse base of professionals. Our team works as the first point of contact for a wide range of technology related issues. PointClickCare is currently looking for a motivated individual to join their team as the Support Analyst on the Clinical team.

Key Responsibilities

• Provide timely and world-class customer support to users via multiple channels.
• Manage incoming support cases by prioritizing based on severity and/or re-route to other departments as required.
• Take ownership and follow up on open cases which are unresolved.
• Build strong client relationships by following up with customers in a timely manner.
• Maintain knowledge articles for publishing on the support portal for customers to find frequently asked questions.
• Maintain records of daily communications, transactions, problems, and remedial actions taken in the CRM system.
• Support the department’s goals, objectives, and deliverables.
• Work shifts between 8am and 8pm as required.

Your Key Strengths

• Ability to handle clients professionally and with a high level of confidence during all interactions.
• Ability to work on concurrent tasks while effectively organizing, prioritizing, and coordinating work assignments for self and other team members.
• Must excel in a fast-paced environment where critical thinking and time management skills are required.

Requirements

• Not Specified

Application Instructions

• Not Specified