[Remote] Skills Strategy Manager (Customer Success) - India at Workera

India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

NoVisa

Technology, Professional ServicesIndustries

Requirements

6+ years in Management Consulting, Human Capital Transformation, or related advisory roles
Assessment Design experience
Proven project management skills — coordinating cross-functional teams, managing complex projects, and driving structured execution that ensures customer value realization
Strong data-driven, communication skills with the ability to influence executives
Native or fluent English speaker
Growth mindset with a passion for continuous learning and experimenting with AI tools
Resilience, grit and adaptability - operate confidently through ambiguity and challenging customer situations
Ability to travel up to 30% of the time
Preferred
Background in I/O Psychology with client-facing experience
Experience working in fast-paced, high-growth environments
Experience in Strategic Customer Success, Account Management
Proven success managing large, complex enterprise accounts (ACV $100K+)
Familiarity with workforce analytics, predictive modeling, or AI-driven decision support

Responsibilities

Act as a Skills Strategist for enterprise (Fortune 500) customers, advising executives on workforce transformation, AI readiness, and skills-first talent models
Leverage AI capabilities within Workera to co-design custom skills assessments, learning pathways, and transformation programs that align to relevant business priorities (org-wide, AI & Data, or group specific - Sales, HR, Finance)
Provide data-driven, AI-powered recommendations that connect skills insights to tangible business outcomes (e.g., productivity, agility, reskilling speed)
Own the full lifecycle of customer value delivery — implementation, launch, adoption, and renewal/expansion
Lead cross-functional internal (ex: Integrations, Support, Product, Marketing) and client teams to ensure on-time, high-impact deployments
Track and analyze deployment success through engagement, satisfaction, adoption, and outcome metrics — using data to inform interventions and program optimization
Drive sustained engagement through targeted interventions, change management strategies, and program optimization
Build and maintain trusted relationships with C-suite and senior program leaders
Deliver strategic updates and quarterly business reviews that inspire action and reinforce the value of Workera’s AI-powered platform — including transparent reporting on adoption, engagement, satisfaction, and ROI
Partner with Sales to identify expansion opportunities and position new capabilities
Serve as a customer advocate to influence product innovation and roadmap
Contribute to internal playbooks, best practices, and scalable delivery models
Mentor peers on consultative and AI-enabled success practices

Skills

Skills Assessments

Workforce Transformation

Talent Strategy

Management Consulting

Program Management

Customer Success

Data-Driven Insights

Learning Pathways

Cross-Functional Leadership

Workera

AI-powered skills intelligence for workforce development

About Workera

Workera enhances workforce capabilities by providing AI-powered skills intelligence for large organizations. Its platform integrates with existing content resources to classify and measure skills with high precision, focusing on areas like data science and machine learning. This allows companies to deliver tailored development opportunities, ensuring employees receive appropriate training and mentorship. Workera generates revenue through subscription fees for its platform, which includes tools for skill assessment and benchmarking. The goal is to help organizations optimize their workforce's potential and become AI-ready, maintaining a competitive edge in the market.

Palo Alto, CaliforniaHeadquarters

2019Year Founded

$43.3MTotal Funding

SERIES_BCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Unlimited PTO plus a week off between Christmas and New Year’s

Collegial atmosphere

Innovative environment

Full support for home offices

A culture of life-long learning supported up to $3,000 reimbursement for professional development

Working across cultural and geographical lines alongside our offices in different parts of the world

Being part of a world-class technical team that’s trying to make the world more meritocratic

Being part of a great cause to improve lives everywhere through artificial intelligence

Opportunity to own high-impact projects

Risks

Increased competition from platforms like Degreed and Coursera threatens market share.

Potential backlash over AI ethics in workforce assessments could impact reputation.

Economic downturns may reduce client spending on upskilling platforms.

Differentiation

Workera offers AI-driven mentorship at scale, enhancing workforce capabilities.

The platform provides adaptive assessments and personalized learning plans for precise upskilling.

Seamless integration with existing content stacks sets Workera apart from competitors.

Upsides

Workera's AI Mentor Sage revolutionizes enterprise learning with personalized guidance.

The company raised $23.5M in Series B funding to expand its offerings.

Partnership with Goodland Tech enhances talent programs in underserved communities.

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