Site Reliability Engineer (SRE) – Cloud Ops Focus (Mexico Only)

About Varicent

At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more.

Here’s why you’ll thrive at Varicent:

• Innovate with Purpose: Build impactful solutions for customers worldwide.
• Join Excellence: Work in a diverse, collaborative, and innovative team.
• Shape the Future: Lead in redefining revenue optimization.
• Grow Together: Unlock your potential in a supportive environment.

Join us at Varicent—where your talent and ambition meet limitless opportunities for success!

The Opportunity

Join Varicent as a Cloud Operations Engineer II, where you’ll support and scale our cloud infrastructure for global clients using our Incentive Compensation Management (ICM) SaaS platform. You’ll work closely with Cloud Engineers, Support, Dev, and QA teams to deploy new features, manage incidents, and drive performance at scale. This role blends automation, hands-on cloud work, and problem-solving in a fast-moving, global team. AWS experience is highly preferred (nearly mandatory).

The Team

You’ll be part of a tight-knit, high-performing CloudOps team that thrives on collaboration, ownership, and continuous improvement. We move fast, solve big problems, and support each other along the way.

What You Bring

• Experience:
  • 2+ years in a CloudOps / DevOps role
  • Experience managing production incidents and supporting client-facing systems
• Technical Skills:
  • Strong experience with AWS (Azure/IBM Cloud a plus)
  • Scripting/automation skills (Python, Bash, etc.)
  • Hands-on with CI/CD pipelines, containerization (Docker/K8s), Linux/Windows servers
  • Knowledge of monitoring, logging, DNS, VPN, databases (SQL)
• Soft Skills:
  • Excellent communicator, team player, and fast learner
  • Advanced English is required

What You’ll Do

• Manage and improve cloud infrastructure and services
• Automate operations to improve reliability and scale
• Support deployments, releases, and service enhancements
• Lead incident response and root cause analysis
• Collaborate globally and adjust to rotating coverage schedules

Short Term (1-3 Months)

• Complete training on our tech stack and join a squad of cloud engineers to support, optimize and improve our production environments.
• Learn our service observability and application performance monitoring stack.
• Learn our customer focused service requests workflows and technologies.

Medium Term (4-6 Months)

• Master our customer focused service requests workflows to resolution.
• Continually monitor and tune application infrastructure to assure optimal performance, availability, and utilization of resources.
• Work with application teams to automate application configuration changes, setup, and deployment.

Long Term (7 Months & Beyond)

• Be the subject matter expert in our core support service request workflows, document and implement enhancement ideas where applicable.
• Be the subject matter expert for the new features you've built or enhancements you've implemented and propagate your knowledge throughout the team.
• Participate in technical discussions and design for new projects.
• Proactively identify opportunities for process change in the team, and work with stakeholders to improve operations workflows.

Important Information

• Location: Remote role – Mexico only
• Resume: Must be in English
• Language: Advanced English required