Shift Supervisor - Starbucks Gurnee Mills at Brixmor Property Group

Gurnee, Illinois, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

Retail, Food Service, HospitalityIndustries

Requirements

Customer service experience in a retail or restaurant environment - 1 year
Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
Meet store operating policies and standards, including providing quality beverages and food products, cash handling

Responsibilities

Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
Anticipates customer and store needs by constantly evaluating environment and customers for cues
Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift
Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
Provides feedback to store manager on partner performance during shift
Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager
Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance
Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer
Discovers and responds to customer needs
Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns
Executes store operations during scheduled shifts
Organizes opening and closing duties as assigned
Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team
Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers
Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
Follows health, safety and sanitation guidelines for all products
Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition
Utilizes operational tools to achieve operational excellence during the shift
Maintains regular and punctual attendance

Skills

Key technologies and capabilities for this role

Customer ServiceTeam LeadershipEmployee CoachingCash HandlingStore OperationsSafety ComplianceShift ManagementPartner Training

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position located at Starbucks Gurnee Mills.

Is this a full-time or part-time role?

This is a part-time position.

What qualifications are required for this Shift Supervisor role?

Customer service experience in a retail or restaurant environment for 1 year is required, along with the ability to maintain regular and consistent attendance and punctuality, work flexible hours including early mornings, evenings, weekends, nights and/or holidays, and meet store operating policies and standards.

What is the salary for this position?

This information is not specified in the job description.

What does the company culture emphasize for this role?

The role emphasizes acting with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks, maintaining a calm demeanor, contributing to a positive team environment, and creating a positive learning environment through coaching and feedback.

Brixmor Property Group

Owns and operates retail shopping centers

About Brixmor Property Group

Brixmor Property Group owns and operates around 360 retail centers in the United States, serving as important locations where retailers and communities interact. Their properties range from large shopping centers to smaller spaces available for lease or sale. The company focuses on sustainable growth by revitalizing underused assets and collaborating with businesses to create lively retail environments. Brixmor's revenue comes mainly from leasing spaces to a variety of tenants, including national retailers, local businesses, and seasonal pop-up shops. They offer flexible leasing options and prime locations to attract a diverse clientele. Brixmor stands out from competitors through its commitment to community engagement and sustainable practices, ensuring that its properties remain appealing and beneficial to both tenants and local communities.

New York City, New YorkHeadquarters

1985Year Founded

$400MTotal Funding

IPOCompany Stage

Real EstateIndustries

201-500Employees

Benefits

Paid parental leave

Medical/Rx/Vision coverage

Dental

Flexible spending accounts

401(k)

Life insurance

Service days

Education assistance

Risks

Rising interest rates could impact Brixmor's financing for acquisitions and redevelopment.

E-commerce growth may reduce foot traffic to Brixmor's physical shopping centers.

Potential tenant bankruptcies could increase vacancy rates and reduce rental income.

Differentiation

Brixmor focuses on grocery-anchored centers, ensuring stable foot traffic and revenue.

The company partners with entrepreneurs to revitalize underused assets, enhancing community value.

Brixmor offers flexible leasing options, attracting diverse tenants including pop-up shops.

Upsides

Moody's upgraded Brixmor's credit rating to 'Baa2', reflecting strong operating results.

Record occupancy rates and lease retention indicate robust demand for Brixmor's properties.

Brixmor's focus on sustainability aligns with increasing tenant and investor preferences.

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