Shift Leader | Downtown Brooklyn at Blank Street

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Food and Beverage, Retail, HospitalityIndustries

Requirements

Thrive as a player-coach working alongside a team to deliver quality coffee
Proven people-person who takes pride in amazing service experiences and influencing the team
Customer-centric with a focus on quality products through flawless execution
Excel in fast-paced environments
Enjoy an inclusive, collaborative workplace where your voice matters
Ability to spearhead individual, team, and location initiatives to drive sales and business performance
Alignment with company values: attention to detail ("Magic is in the Details"), team player ("Move as One"), and hospitality ("My Home is your Home")

Responsibilities

Deeply care for and coach teammates
Support General Manager and Training Team to coach and mentor new employees using world-class LMS and progression pathways
Serve as an influential team leader (without managing other employees)
Execute products flawlessly
Craft beautiful, well-executed coffee products according to company standards and serve customers with energy, warmth, and empathy
Understand what makes Blank Street’s products unique and communicate it to customers and teammates
Maintain coffee quality standards across the store and assist coffee trainers in ensuring recipes are followed
Support General Manager in leading company initiatives
Meet regularly with Senior Leadership team to provide feedback and improvements for store, customer, and team success

Skills

Customer Service

Team Leadership

Sales Performance

Operational Execution

Fast-Paced Operations

People Management

Attention to Detail

Blank Street

Specialty coffee shop with efficient service

About Blank Street

Blank Street provides a unique coffee shop experience by offering high-quality coffee and food at affordable prices. The company started with a small coffee cart in Brooklyn and has since expanded to major cities like New York, London, Boston, and Washington, D.C. Their product offerings include specialty coffees sourced from around the world and fresh, locally-sourced food. Customers can enjoy a quick yet premium experience, thanks to the efficiency of their small locations that help keep costs down. Blank Street differentiates itself from competitors by focusing on customer convenience through technology, such as their app that allows for ordering ahead, customizing drinks, and participating in loyalty programs. They also prioritize employee satisfaction by paying baristas above-market wages. The goal of Blank Street is to redefine the coffee shop experience by combining quality, affordability, and exceptional service, making it a significant player in the specialty coffee market.

New York City, New YorkHeadquarters

2020Year Founded

$50.6MTotal Funding

EARLY_VCCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Flexible Work Hours

Company Equity

Risks

Rapid expansion may lead to operational inefficiencies and overextension.

Subscription program may not resonate with all customer segments, risking dissatisfaction.

Reliance on outsourced vendors poses risks if supply chain disruptions occur.

Differentiation

Automated espresso machines ensure consistent quality and enhance barista-customer interaction.

Small, cost-effective locations reduce overhead and allow competitive pricing.

Focus on high-quality, clean, and natural products at affordable prices.

Upsides

Rapid expansion into major cities increases brand visibility and market presence.

Subscription model provides steady revenue and enhances customer loyalty.

Partnerships with lifestyle brands boost brand visibility and customer engagement.

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