Shift Leader | Brooklyn at Blank Street

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Food and Beverage, Hospitality, RetailIndustries

Requirements

Proven people-person with a passion for providing excellent service experiences
Ability to thrive in a fast-paced environment
Customer-centric mindset
Commitment to quality and execution
Strong teamwork and collaboration skills

Responsibilities

Deeply care for and coach your teammates
Support your GM and Training Team to coach and mentor new employees using the company's LMS and progression pathways. (Note: Shift Leaders do not manage other employees.)
Craft beautiful, well-executed coffee products according to company standards
Serve all Blank Street customers with energy, warmth, and empathy
Maintain a thorough understanding of Blank Street's unique products and communicate this to customers and teammates
Maintain coffee quality standards across your store and assist coffee trainers in ensuring recipes are up to date
Ensure that your store maintains NYC Department of Health and Mental Hygiene (DOH) standards at all times
Be responsible for all duties to ensure an A Grade level inspection on every shift

Skills

Key technologies and capabilities for this role

Customer ServiceTeam CoachingCoffee PreparationBarista SkillsHospitalityQuality ControlHealth ComplianceSales DrivingFast-Paced Environment

Questions & Answers

Common questions about this position

What is the salary for the Shift Leader position?

This information is not specified in the job description.

Is this Shift Leader role remote or onsite?

The position is onsite in Brooklyn.

What skills are required for the Shift Leader role?

Key requirements include being a proven people-person with a passion for excellent service, ability to thrive in a fast-paced environment, customer-centric mindset, commitment to quality and execution, and strong teamwork and collaboration skills.

What are Blank Street's company values?

The company's values are 'Magic is in the Details' (attention to detail), 'Move as One' (team players over individual stars), and 'My Home is your Home' Hospitality (treating others like guests in your home).

What makes a strong candidate for the Shift Leader position?

Strong candidates are customer-centric, dedicated to quality execution, thrive in fast-paced settings, and excel as team players who coach teammates and foster a positive environment.

Blank Street

Specialty coffee shop with efficient service

About Blank Street

Blank Street provides a unique coffee shop experience by offering high-quality coffee and food at affordable prices. The company started with a small coffee cart in Brooklyn and has since expanded to major cities like New York, London, Boston, and Washington, D.C. Their product offerings include specialty coffees sourced from around the world and fresh, locally-sourced food. Customers can enjoy a quick yet premium experience, thanks to the efficiency of their small locations that help keep costs down. Blank Street differentiates itself from competitors by focusing on customer convenience through technology, such as their app that allows for ordering ahead, customizing drinks, and participating in loyalty programs. They also prioritize employee satisfaction by paying baristas above-market wages. The goal of Blank Street is to redefine the coffee shop experience by combining quality, affordability, and exceptional service, making it a significant player in the specialty coffee market.

New York City, New YorkHeadquarters

2020Year Founded

$50.6MTotal Funding

EARLY_VCCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

201-500Employees