Shift Lead (Key Holder) Grand Canal at Sandbox VR

Las Vegas, Nevada, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

Entertainment, Virtual RealityIndustries

Requirements

Be egoless with no room for personal agendas
Underdog mindset as a strong problem solver who adapts well to change
Win collectively with a positive attitude
Physical stamina
Proficient in utilizing various computer and tablet technologies

Responsibilities

Deliver a world-class guest experience by staying near the entrance, encouraging entry, welcoming guests, guiding them through experiences, and handling escalations or retail guidance
Provide technical support and troubleshooting as the go-to expert, mastering proprietary technology, calibrating equipment, helping guests fit gear, and addressing mishaps immersively
Maintain cleanliness and order of the facility, experience rooms, and equipment to ensure a premium professional experience
Manage shifts as opener or closer, including daily checklists, audits, day-of labor spend, break times, and leading team during downtime to maximize walk-ins
Lead the team through check-ins, outlining daily goals, engaging team members, and providing in-the-moment coaching to maintain performance and morale
Train new Guest Experience Guides and Leads on the full Guest Journey, manage e-learning course catalog, and support front-of-house service

Skills

Key technologies and capabilities for this role

Customer ServiceGuest ExperienceTechnical SupportTroubleshootingVR EquipmentRetail OperationsShift Leadership

Questions & Answers

Common questions about this position

Is this a full-time or part-time position?

This is a part-time position.

What does the company culture at Sandbox VR emphasize?

Sandbox VR values humility and has built a collaborative environment where guests and teammates win collectively.

What are the main responsibilities of a Shift Lead?

Responsibilities include delivering world-class guest experiences, providing technical support and troubleshooting, maintaining store cleanliness, and managing shifts as opener or closer.

What skills are needed for this role?

Proficiency in computer and tablet technologies, ability to master proprietary technology for troubleshooting, and strong guest service skills are required.

What is the salary or compensation for this position?

This information is not specified in the job description.

Sandbox VR

Location-based virtual reality entertainment provider

About Sandbox VR

Sandbox VR provides location-based virtual reality entertainment experiences using advanced VR technology. Their offerings include immersive AAA experiences that are developed in-house, allowing users to engage in virtual worlds with high-quality graphics and interactive elements. The company operates over 45 retail and franchise locations worldwide, making it a prominent player in the VR entertainment industry. Unlike many competitors, Sandbox VR collaborates with major brands, such as Netflix, to create unique experiences that attract a diverse audience. The goal of Sandbox VR is to expand its market presence and enhance the entertainment landscape by providing unforgettable virtual reality experiences.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$115.8MTotal Funding

SERIES_BCompany Stage

VR & AR, EntertainmentIndustries

201-500Employees

Benefits

Health Insurance

Remote Work Options

Phone/Internet Stipend

401(k) Company Match

Company Equity

Risks

Intense competition from emerging VR startups could erode Sandbox VR's market share.

Rapid technological advancements may require costly upgrades to maintain competitiveness.

High operational costs of physical locations could be unsustainable if consumer spending drops.

Differentiation

Sandbox VR offers a premium, fully-immersive VR experience with real-time motion capture.

The company collaborates with major brands like Netflix for exclusive VR content.

Sandbox VR has over 45 global locations, establishing a strong market presence.

Upsides

Increased demand for immersive experiences post-pandemic boosts Sandbox VR's market potential.

Advancements in haptic feedback technology enhance realism, increasing customer satisfaction.

Collaborations with popular IPs like Netflix attract fans and expand audience reach.

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