Shift Lead (Key Holder) at Sandbox VR

Pittsburgh, Pennsylvania, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

Virtual Reality, EntertainmentIndustries

Requirements

Be egoless with no room for personal agendas
Underdog mindset as a strong problem solver who adapts well to change
Win collectively with a positive attitude
Physical stamina
Proficient in utilizing various computer and tablet technologies

Responsibilities

Deliver a world-class guest experience by staying near the entrance, encouraging entry, welcoming guests, guiding them through experiences, providing retail guidance, and handling escalations
Provide technical support and troubleshooting as the go-to expert, mastering proprietary technology, calibrating play areas and equipment, helping guests fit gear, and addressing mishaps lightheartedly
Maintain cleanliness and order of the facility, experience rooms, and equipment to ensure a premium professional experience
Manage shifts as opener or closer, including daily checklists, audits, day-of labor spend (pre-booking, walk-ins, breaks), and leading team during downtime to maximize walk-in potential
Lead shift leadership by initiating check-ins with team members, outlining daily goals, engaging for in-the-moment coaching to maintain performance and morale
Train new Guest Experience Guides and Leads through on-the-job training of the full Guest Journey, managing e-learning course catalog, and supporting front-of-house service

Skills

Customer Service

Guest Experience

Technical Support

Troubleshooting

VR Equipment

Retail Operations

Shift Leadership

Escalation Handling

Sandbox VR

Location-based virtual reality entertainment provider

About Sandbox VR

Sandbox VR provides location-based virtual reality entertainment experiences using advanced VR technology. Their offerings include immersive AAA experiences that are developed in-house, allowing users to engage in virtual worlds with high-quality graphics and interactive elements. The company operates over 45 retail and franchise locations worldwide, making it a prominent player in the VR entertainment industry. Unlike many competitors, Sandbox VR collaborates with major brands, such as Netflix, to create unique experiences that attract a diverse audience. The goal of Sandbox VR is to expand its market presence and enhance the entertainment landscape by providing unforgettable virtual reality experiences.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$115.8MTotal Funding

SERIES_BCompany Stage

VR & AR, EntertainmentIndustries

201-500Employees

Benefits

Health Insurance

Remote Work Options

Phone/Internet Stipend

401(k) Company Match

Company Equity

Risks

Intense competition from emerging VR startups could erode Sandbox VR's market share.

Rapid technological advancements may require costly upgrades to maintain competitiveness.

High operational costs of physical locations could be unsustainable if consumer spending drops.

Differentiation

Sandbox VR offers a premium, fully-immersive VR experience with real-time motion capture.

The company collaborates with major brands like Netflix for exclusive VR content.

Sandbox VR has over 45 global locations, establishing a strong market presence.

Upsides

Increased demand for immersive experiences post-pandemic boosts Sandbox VR's market potential.

Advancements in haptic feedback technology enhance realism, increasing customer satisfaction.

Collaborations with popular IPs like Netflix attract fans and expand audience reach.

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