Veeva Systems

Services Engagement Manager - Quality Cloud

Boston, Massachusetts, United States

Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
NoVisa
Biotechnology, Healthcare, Enterprise SoftwareIndustries

Requirements

Candidates should possess direct experience in Life Sciences and/or Quality, with a Bachelor's degree in a related field preferred. Strong knowledge of Veeva product offerings and experience with Software Implementation is required, along with the ability to structure implementation approaches and set appropriate customer expectations.

Responsibilities

The Services Engagement Manager (SEM) will be responsible for setting Quality Cloud customers up for success, representing the entire value proposition and effort behind a Quality Cloud Implementation. This role involves developing and delivering Proposals and Statements of Work for Quality implementations, setting customer and internal stakeholder expectations, providing awareness and alignment with the partner ecosystem, and potentially recommending implementation partners. The SEM will also assist in staffing, timeframes, and associated costs for projects, as well as travel for up to 25% of the time.

Skills

Life Sciences
Quality
Veeva product knowledge
Software Implementation
Proposal Development
Statement of Work
Partner Ecosystem
Managed Services
Training

Veeva Systems

Quality and regulatory software solutions provider

About Veeva Systems

Veeva Systems offers software solutions for quality, regulatory, and advertising claims management, focusing on consumer products and chemical companies. Their cloud-based platform provides visibility and traceability throughout the product journey, ensuring compliance with regulations and accelerating time-to-market. Unlike competitors, Veeva has specialized expertise in both the Life Sciences and Chemical sectors, allowing them to effectively address industry-specific challenges. The company's goal is to help clients efficiently bring safe and compliant products to market.

Key Metrics

Pleasanton, CaliforniaHeadquarters
2007Year Founded
$6.8MTotal Funding
IPOCompany Stage
Enterprise Software, Healthcare, Consumer GoodsIndustries
5,001-10,000Employees

Benefits

Parental leave
PTO
Free food
Health, dental, & vision insurance
Gym membership reimbursement

Risks

Manual processes in medtech content management risk compliance issues and market delays.
GenAI features in Vault CRM may face data privacy and security challenges.
Rapid product expansion could lead to integration challenges and customer dissatisfaction.

Differentiation

Veeva Systems specializes in cloud-based software for the life sciences industry.
The company offers a subscription-based model ensuring continuous updates and improvements.
Veeva's Vault CRM Suite connects sales, marketing, and medical for customer-centric engagement.

Upsides

Veeva Compass Patient platform supports patient journey analysis and market sizing.
GenAI features in Vault CRM enhance field productivity with contextual task automation.
Veeva's digital HACCP solution improves safety and efficiency in compliance processes.

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