Director, Global Medical Services Operations (East Coast Based Position)

Position Overview

• Location Type: East Coast
• Employment Type: Full Time
• Job Description Summary: The Director, Global Medical Services Operations enhances the provision of premium medical services and underlying processes that are fundamental to success. Critical to both internal and external customers, Medical Services is a vital support function that contributes towards the successful utilization of PTC products. Working with colleagues, and cross-functionally with internal departments, external resources, and vendors, the incumbent implements, directs, coordinates, monitors adherence to, and improves essential processes, based on regulatory requirements, as well as company policies, goals and objectives. The Operations Director, Global Medical Services supports Regional Heads with adherence to relevant regulatory requirements and compliance with company Standard Operating Procedures (SOPs) as appropriate, to ensure a continued state of inspection readiness. They enhance the effectiveness of our external relationships and collaborations with essential third parties, stakeholders and resource providers, who are central to the continuous delivery of a high quality, scalable and efficient service that can adapt and grow in alignment with business needs.

Responsibilities

• Maintains active oversight of the entire Medical Services inquiry handling operations across all regions; ensuring a global state of continuous inspection readiness.
• Increases the efficiency of existing processes and procedures to enhance the optimization and success of service delivery.
• Recognizes process improvement opportunities and implements changes to boost service, infrastructure, and human resource effectiveness.
• Identifies non-adherence to processes swiftly and proactively proposes and implements strategies to optimize and refine processes that are inefficient, cumbersome, or obsolete.
• Builds close relationships with cross-functional teams to improve communication and establish best collaborative practices that enable stakeholder functions to fulfil their regulatory obligations. This includes establishing solid connections with Compliance, Legal, Pharmacovigilance and Quality departments (and other stakeholder functions) to ensure that activities and processes remain consistently aligned with, complementary to, and add value to, the respective obligatory functional requirements. This expectation applies at a global, regional, and local country level. Examples include complying with GxP activities, and all applicable safety, quality, and data privacy legislation, whilst also considering company policies and local codes of conduct where necessary.
• Assumes global responsibility for contracting, managing, and monitoring third party vendors that are partnered with the company as additional resource to deliver core Medical Services. This includes supporting regional medical services leads with onboarding contractors, launching new front-

Requirements

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Application Instructions

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Company Information

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