[Remote] Lead Services Specialist 1 - Services Project Management at GE Healthcare

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical TechnologyIndustries

Requirements

Proven experience in a support role, preferably within a technical environment
Strong technical skills, particularly in troubleshooting WiFi connections, including:
Understanding of WiFi standards and protocols (e.g., IEEE 802.11)
Ability to perform network diagnostics and use tools such as WiFi analyzers
Experience with configuring routers and access points
Knowledge of common WiFi issues and solutions, such as signal interference and bandwidth optimization
Excellent communication and customer service skills
Ability to work independently and as part of a team
Willingness to travel for on-site installations and training sessions
Must reside near a major airport (remote role based anywhere in the U.S.)

Responsibilities

Oversee quality assurance processes to ensure the highest standards are met in all aspects of Encompass product support and implementation
Handle and manage customer requests for changes to their Encompass maps, including labels and floorplan modifications
Assist as a secondary trainer, covering training sessions that the primary trainer cannot attend
Lead vendor teams on-site during new installations and refreshes, ensuring successful deployment and customer satisfaction
Diagnose and resolve Wi-Fi connectivity issues, including signal strength assessment, interference identification, and network configuration adjustments

Skills

Key technologies and capabilities for this role

EncompassWiFi troubleshootingIEEE 802.11network diagnosticsWiFi analyzersroutersaccess pointssignal interferencebandwidth optimizationquality assuranceproject managementcustomer supportvendor managementtraining

Questions & Answers

Common questions about this position

Is this a remote position, and what are the location requirements?

This is a remote role based anywhere in the U.S., but candidates must reside near a major airport due to approximately 50% travel in the U.S. and Canada.

What technical skills are required for this role?

Required skills include proven experience in a support role, strong troubleshooting of WiFi connections with knowledge of IEEE 802.11 standards, network diagnostics using WiFi analyzers, configuring routers and access points, and resolving common WiFi issues like signal interference.

What are the main responsibilities of the Lead Services Specialist?

Responsibilities include overseeing quality assurance for Encompass product support, managing customer requests for map changes, assisting as a secondary trainer, leading vendor teams on-site during installations, and diagnosing Wi-Fi issues.

What is the company culture like at GE Healthcare?

GE Healthcare offers a great work environment where every voice makes a difference, emphasizing professional development, challenging careers, and a mission to improve lives through medical technology and digital solutions.

What makes a strong candidate for this position?

A strong candidate has proven support experience in a technical environment, excellent WiFi troubleshooting skills, great communication and customer service, teamwork ability, and desired experience with GE Encompass or AutoCAD, plus willingness to travel.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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