Service Writer at ASCO Equipment

Tulsa, Oklahoma, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Heavy Equipment, Equipment DealershipIndustries

Requirements

2+ years of experience as a heavy equipment service technician or service writer
Ability to work in a fast paced/high volume dealership
Detail oriented, time management, and teamwork skills
Excellent customer service and communication skills
Proficient computer skills, and experience with G-Suite & other service programs
A personal dedication to work safety and accountability
Experience with heavy equipment preferred (automotive industry experience may translate)

Responsibilities

Positively take ownership of customer experience
Manage work orders: open, close, post time, enter notes and monitor progress
Prepare accurate estimates for costs of repairs and present to customer
Monitor and Manage accounts receivables
Clearly and effectively communicate to customers, technicians and service manager
Provide status updates on: work orders, troubleshooting, technician progress & general questions
Monitor phones for field technician and customer calls
Various other administrative duties
Directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs
Facilitate service needs with customers and technicians

Skills

Key technologies and capabilities for this role

Heavy Equipment ServiceService WritingWork Order ManagementCustomer ServiceCommunicationG-SuiteAccounts ReceivableTime ManagementDetail Oriented

Questions & Answers

Common questions about this position

What compensation and benefits does ASCO Equipment offer?

ASCO provides 100% paid health insurance, 401(k) + profit sharing, and paid holidays. They also offer unique perks like the ASCO Children’s Education Program for financial assistance with employees' children's higher education.

Is this Service Writer position remote or in-office?

This is an in-office position located in Tulsa, Oklahoma.

What skills and experience are required for the Service Writer role?

Candidates need 2+ years of experience as a heavy equipment service technician or service writer, excellent customer service and communication skills, detail-oriented with strong time management and teamwork abilities, and proficiency in computer skills including G-Suite and other service programs.

What are ASCO Equipment's core values and company culture like?

ASCO's core values are Honor God, Develop People, Pursue Excellence, and Grow Profitably. They emphasize a family-owned legacy with exceptional service, continuous growth, paid training, career development, and a dedication to work safety and accountability.

What makes a strong candidate for the Service Writer position at ASCO?

Strong candidates have 2+ years of heavy equipment or automotive service experience, thrive in fast-paced environments, possess excellent communication and customer service skills, and demonstrate detail orientation, teamwork, and computer proficiency.

ASCO Equipment

Sells and rents construction, agricultural equipment

About ASCO Equipment

ASCO Equipment operates in the sale, rental, and servicing of construction, agricultural, and material handling equipment, representing top brands and providing extensive support. At ASCO Equipment, employees benefit from a knowledgeable and supportive team environment that focuses on maximizing equipment uptime—a crucial advantage in these industries. The company's commitment to maintaining a large and accessible parts inventory ensures that both the staff and customers have what they need when they need it, creating a dependable and efficient workplace.

1202 Slaton Rd, Lubbock, TX 79404, USAHeadquarters

1960Year Founded

VENTURE_UNKNOWNCompany Stage

Food & Agriculture, Industrial & Manufacturing, Real EstateIndustries

201-500Employees