Service Trainer at Harbinger Motors

Garden Grove, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Electric Vehicles, AutomotiveIndustries

Requirements

Minimum of 5+ years of experience as a Service Technician, Automotive Trainer, or in a related technical role
Minimum of 2+ years of direct experience working with or training on High Voltage (HV) EV systems and components
Deep understanding of automotive electrical theory, diagnostic procedures, and vehicle systems
Proven ability to read and interpret complex wiring diagrams, schematics, and service manuals
Must hold or be able to immediately obtain a recognized certification in High-Voltage EV Safety (e.g., from an OEM, SAE, ASE or industry standard body)
Exceptional presentation, communication, and interpersonal skills
Demonstrated proficiency in developing and delivering engaging technical content to adult learners
Maintain a flexible schedule with required domestic travel up to 50% to various dealer sites and regional training centers

Responsibilities

Conduct comprehensive, multi-day, instructor-led technical training sessions on EV-specific topics, including high-voltage architecture and safety procedures, battery systems, charging infrastructure, powertrain components, vehicle networking, diagnostics, low voltage architecture, chassis and advanced driver-assistance systems (ADAS)
Deliver training using a variety of methods, including classroom instruction, hands-on labs, virtual sessions, and on-the-job coaching
Adapt training style and content to meet the needs of diverse audiences and experience levels
Serve as a technical resource and mentor for service technicians, providing guidance and support to enhance their skills and knowledge
Collaborate with Engineering, Service Operations, and Technical Publications teams to develop new training modules and update existing materials based on new vehicle launches, service bulletin changes, and emerging field issues
Create and maintain training aids, lab vehicles, diagnostic tools, and participant manuals
Maintain expert level knowledge of Harbinger vehicles systems, technologies and repair systems
Develop and administer practical and written exams to evaluate technician competency
Manage and track dealer technician certification progress within the company's Learning Management System (LMS)
Act as a technical resource, providing ad-hoc support and coaching to dealer service management and technicians
Collect feedback from the dealer network on training effectiveness and technical documentation to drive continuous improvement
Ensure all training emphasizes and strictly adheres to company and industry standards for high-voltage safety and proper use of specialized service equipment

Skills

Key technologies and capabilities for this role

EV TrainingHigh-Voltage SafetyBattery SystemsCharging InfrastructurePowertrainVehicle DiagnosticsADASCurriculum DevelopmentInstructor-Led TrainingHands-On Labs

Questions & Answers

Common questions about this position

Is this a remote position or does it require travel?

This role requires travel to various dealer locations and training centers to deliver hands-on technical training programs.

What technical skills or knowledge are required for the Service Trainer role?

The role requires expert-level knowledge of Harbinger vehicle systems, including high-voltage architecture and safety procedures, battery systems, charging infrastructure, powertrain components, vehicle networking, diagnostics, low voltage architecture, chassis, and ADAS.

What is the salary or compensation for this position?

This information is not specified in the job description.

What kind of team collaboration is involved in this role?

The Service Trainer collaborates with Engineering, Service Operations, and Technical Publications teams to develop new training modules and update materials.

What makes a strong candidate for the Service Trainer position?

A strong candidate will have a passion for teaching, a strong background in electric vehicles and related technologies, and experience delivering hands-on training to service technicians.

Harbinger Motors

Electric vehicle manufacturer for commercial use

About Harbinger Motors

Harbinger Motors manufactures electric vehicles specifically for the commercial sector, targeting businesses that need vehicles for delivery, public transportation, and logistics. Their unique chassis design enhances the driver's experience, safety, and productivity, making their vehicles user-friendly and efficient. The vehicles are equipped with drive-by-wire steering and are designed to be ready for autonomous driving. Harbinger Motors also emphasizes ergonomics, featuring a low floor height for improved driver comfort. Unlike many competitors, they utilize a data-driven approach to understand customer needs better, allowing them to offer tailored solutions and related services such as customer support and maintenance. The goal of Harbinger Motors is to transform the commercial vehicle industry by focusing on the needs of drivers and enhancing overall vehicle performance.

Gardena, CaliforniaHeadquarters

2021Year Founded

$71MTotal Funding

EARLY_VCCompany Stage

Robotics & Automation, Automotive & TransportationIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Stock Options

Unlimited Paid Time Off

Paid Vacation

Meal Benefits

Risks

Increased competition from legacy manufacturers may impact Harbinger's market share.

Over-reliance on large customers like THOR Industries poses financial risks.

Rapid expansion could lead to operational challenges and quality control issues.

Differentiation

Harbinger offers a unique EV platform with zero acquisition premium.

The company focuses on driver experience, safety, and productivity in commercial vehicles.

Harbinger's vehicles are autonomous-ready with drive-by-wire steering and ergonomic design.

Upsides

Harbinger secured $400M in pre-orders, indicating strong market demand.

The company raised $73M in Series A funding, supporting growth and expansion.

Harbinger's focus on medium-duty EVs aligns with rising urban logistics needs.

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