Service Supervisor Full Time at BJ's Wholesale Club

Clarence, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Know their business/business acumen, exhibit strategic thinking and sound decision-making through knowledge and utilization of business data
Lead through change, model leadership competencies to build credibility and act as a champion for business growth
Communicate effectively, provide information teams require to be successful
Build high performing teams by creating a culture of collaboration, provide honest and timely direction, follow up and feedback to drive business results and support team member engagement
Deliver results, execute business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability
Teach, coach and lead through the club level training process, support team member engagement, enable application of policies, procedures and compliance
Drive a culture of development, strategic thinking and acting, ethical decision making and engagement
Lead with the team member and member in mind to address concerns and escalate as appropriate
Ensure a safe and positive environment for team members
Embrace inclusion and diversity, work with collaboration and respect, acknowledge success, work as a team to achieve goals, identify and retain top talent
Guarantee service excellence through all points of contact, set service standard expectations
Provide team support and empowerment to resolve member concerns, ensure safe and positive environment for members
Daily commitment to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA)
Lead teams to deliver GOLD club standards daily: Grand opening look, all items stocked and promotional plans executed, maintain visible accurate signage, clean and organized inside and out
Acquire deep knowledge of key metrics and reporting for total club and department performance
Drive performance and profitability using reporting to identify trends and areas of opportunity
Have foresight (implied from business acumen and strategic thinking)

Responsibilities

Manage tire bay operations at the club level
Manage tire sales
Ensure proper installation and repairs of tires
Supervise tire bay team members
Maintain tire bay policies and procedures

Skills

Key technologies and capabilities for this role

Tire InstallationTire RepairTeam SupervisionBusiness AcumenStrategic ThinkingDecision MakingLeadershipTire Sales

Questions & Answers

Common questions about this position

What benefits are offered for this position?

Benefits include weekly pay, free BJ’s memberships, generous paid time off, flexible health benefits with medical, dental, vision, HSA, and FSA options, 401(k) with company match, and an employee stock purchase plan at a 15% discount. Eligibility requirements vary by position.

Is this a remote position or does it require on-site work?

This information is not specified in the job description.

What salary or compensation can I expect for the Service Supervisor role?

This information is not specified in the job description.

What leadership skills are required for this role?

The role requires business acumen, strategic thinking, sound decision-making, leading through change, effective communication, building high-performing teams through collaboration, and delivering results with clear expectations and accountability.

What is the company culture like at BJ’s Wholesale Club?

The culture emphasizes a world-class team of over 30,000 members making real impact, building high-performing teams through collaboration, driving development, strategic thinking, ethical decision-making, engagement, inclusion, and ensuring a safe and positive environment.