Service Recovery Operations Assistant / Admin Assistant

Singapore

Auto‑apply with AI Apply

SGD 2,100 – SGD 2,400Compensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Logistics, Consumer SoftwareIndustries

Requirements

Candidates must be proficient in MS Office and able to work in a warehouse environment. They should also be capable of carrying loads of at least 15kg.

Responsibilities

The Service Recovery Operations Assistant will rectify issues with missing, inaccurate information, and damaged parcels. They will investigate issues and liaise closely with stakeholders to assess and resolve them according to company procedures. Additionally, they will handle complaints within the appropriate time frame while maintaining excellent service level standards and repackaging damaged parcels when required.

Skills

MS Office

Problem-Solving

Communication

Logistics

Data Entry

Physical Strength

Ninja Van

Technology-enabled logistics and delivery services

About Ninja Van

Ninja Van provides delivery services in Southeast Asia, catering to both businesses and individuals. The company focuses on creating a simple and efficient delivery experience through its technology platform, which enables real-time tracking of parcels and allows customers to schedule deliveries at their convenience. Ninja Van operates a wide network of drop-off and pick-up points to enhance accessibility. The company generates revenue by charging delivery fees based on parcel size, weight, and distance, and also offers additional services like cash on delivery. Unlike many competitors, Ninja Van emphasizes customer service and a user-friendly experience, making it a significant player in the region's logistics market.

Singapore, SingaporeHeadquarters

2014Year Founded

$947.9MTotal Funding

DEBTCompany Stage

Automotive & Transportation, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Competitive income compared to the market

Tet bonus , Performance review from 1 - 4 months

Paid social insurance based on full salary

12 days annual leave, 5 days sick leave (with full salary)

High-class AON Health Insurance for manager level

Year End Party, annual Townhall Ceremony

Annual company trip

Attractive team-building activities

Provide laptop for employees

Risks

Increased competition from startups like Toki threatens market share.

Recent layoffs in the tech team may hinder innovation and technology advancement.

Reliance on revolving credit facility suggests potential cash flow challenges.

Differentiation

Ninja Van leverages advanced technology for real-time parcel tracking and delivery scheduling.

The company offers a wide network of drop-off and pick-up points for convenience.

Strategic partnerships with financial institutions enhance service offerings and customer reach.

Upsides

Rising e-commerce in Southeast Asia boosts demand for last-mile delivery services.

Expansion of warehouse facilities improves logistics infrastructure for SME clients.

New leadership appointments indicate a focus on regional growth and development.

Land your dream remote job 3x faster with AI

Try Jobo Free