Service Manager at Accenture

Bogota, D.C., Bogota, D.C., Colombia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Professional Services, ConsultingIndustries

Requirements

Experiencia en gestión de servicios y relación con clientes corporativos
Conocimiento en PMO, indicadores de desempeño y mejora continua
Inglés avanzado (C1): comunicación oral y escrita fluida para interacción diaria con cliente internacional

Responsibilities

Gestión de relación con el cliente: Mantener comunicación fluida y estratégica, incluyendo revisiones de estado y gestión de recursos
Control de cambios en alcance: Administrar solicitudes de nuevas tareas, modificaciones y ajustes en SLAs/KPIs
Ejecución y cumplimiento del servicio: Supervisar la entrega y asegurar acciones correctivas cuando sea necesario
Gestión de riesgos e incidencias: Identificar, mitigar y dar seguimiento a riesgos y cambios regulatorios, tecnológicos o de negocio
Interlocución con el cliente: Liderar implementación de procesos, cambios y reportes, garantizando gobernanza adecuada
Gestión de capacidad y recursos: Alinear capacidad del servicio con la demanda, administrar cargas de trabajo y escalar riesgos
Mejora continua: Impulsar optimización de procesos mediante tecnología y eficiencia operativa
Reuniones de gobernanza: Coordinar encuentros de seguimiento, asegurando trazabilidad y confianza entre las partes

Skills

Key technologies and capabilities for this role

Service ManagementClient Relationship ManagementPMOKPIsSLAsRisk ManagementChange ManagementContinuous ImprovementGovernanceResource ManagementAdvanced English

Questions & Answers

Common questions about this position

Is English proficiency required for this role?

Yes, advanced English (C1 level) is required for fluent oral and written communication in daily interactions with international clients.

What experience is needed for the Service Manager position?

Candidates need experience in service management and corporate client relationships, along with knowledge of PMO, performance indicators, and continuous improvement.

What is the employment type for this role?

The position is full-time.

What is the salary or compensation for this position?

This information is not specified in the job description.

What does Accenture's company culture emphasize?

Accenture emphasizes a culture of shared success, commitment to creating 360° value for clients, each other, shareholders, partners, and communities, along with equal opportunities and no discrimination based on differences.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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