Service Manager at Xylem

Randolph, Massachusetts, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Water Technology, SustainabilityIndustries

Requirements

Hybrid location type
Full-time employment
Some travel required (20%-80% depending on division & location, including overnight stays away from home)
Driver Application for Employment
Motor Vehicle Report (MVR)
Driving Form

Responsibilities

Provide tactical and strategic level management and leadership to field service professionals at a larger site and/or multiple locations
Manage attraction, retention, engagement, performance, and development of field service professionals
Set department budgets and manage expenses
Participate in workforce planning
Address and resolve employee relations issues
Translate customer requirements into workforce plans and objectives
Create onsite visibility into KPIs and metrics and provide input to management
Effectively apply all technical and operational requirements
Leverage region-wide resources and partner with stakeholders to ensure successful customer and business outcomes
Create and maintain a safe working environment and culture within the organization
Take care of company property
Define and drive proactive customer management, employee management, safety management, interpersonal relationships, and leadership skills
Demonstrate high impact culture through innovation, accountability, and empowerment
Be agile in responding quickly to customer issues
Perform operational and strategic management
Exercise autonomy to make decisions that impact divisional and cross-functional/commercial span of control
Ensure cost/revenue supports the financial goals of the P&L
Provide proactive direction to commercial teams to ensure service center objectives are achieved
May provide direct supervision to sales and other commercial colleagues
Demonstrate leadership behaviors across organizational boundaries, including candid communication, collaboration, developing people, embracing DEI, and innovation
Ensure product, system, and water quality
Monitor and maintain appropriate inventory levels for complex or multiple sites

Skills

Leadership

Budget Management

Workforce Planning

Employee Relations

KPI Metrics

Inventory Management

Safety Management

Customer Management

Operational Management

Stakeholder Management

Xylem

Water technology solutions for sustainability

About Xylem

Xylem focuses on developing solutions to tackle global water challenges through smart technology. The company provides a range of products and services aimed at ensuring water security and sustainability. Its offerings include advanced water pumps, treatment systems, and analytical instruments, as well as hydrographic software through its HYPACK brand, which is used by clients worldwide for managing water bodies. Xylem serves various clients, including municipalities, industrial companies, and agricultural businesses, helping them manage water resources efficiently and improve water quality. Unlike many competitors, Xylem combines both hardware and software solutions, allowing for a comprehensive approach to water management. The company's goal is to promote sustainability and address environmental concerns while meeting the increasing demand for eco-friendly water solutions.

Washington, District of ColumbiaHeadquarters

2011Year Founded

$356.2KTotal Funding

IPOCompany Stage

Data & Analytics, Industrial & Manufacturing, EnergyIndustries

10,001+Employees

Benefits

Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.

Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.

Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.

Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.

Risks

Emerging startups using AI and IoT may threaten Xylem's market share.

Rising raw material costs could impact Xylem's profit margins.

Global semiconductor shortage may delay Xylem's smart system production.

Differentiation

Xylem offers both hardware and software solutions for comprehensive water management.

The company focuses on sustainable and eco-friendly water technology innovations.

Xylem's HYPACK software is a leader in hydrographic and dredging applications.

Upsides

Xylem's acquisition of Idrica enhances its digital water utility market presence.

Growing interest in atmospheric water harvesting opens new market opportunities for Xylem.

Integration with ElectraMet boosts Xylem's industrial sector position in metals recovery.

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