Customer Support Specialist
PriceSpiderSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates should possess a Bachelor’s degree (B.S/B.A) from a four-college or university and 8+ years’ related experience and/or training, or an equivalent combination of education and experience, along with networks with key contacts outside their area of expertise, the ability to determine methods and procedures for new assignments, and coordination skills for other personnel. Strong interpersonal and customer service skills, excellent written and oral communication skills, and experience with hardware, software, and network troubleshooting are also required, as well as experience with software application use and installation.
Responsibilities
The Service Desk Specialist IV will troubleshoot and fix desktop/computer hardware and software issues while striving to deliver excellent customer service to end-users, following standard operating procedures and ticketing systems. They will image, update, and resolve computer and software application issues for new and existing employees, maintain equipment inventory by processing RMAs and ordering new equipment, maintain physical presence at designated service locations, monitor and update tickets in a defined ticketing system, respond to tickets, contact users, and plan workload, update and escalate tickets as required, sign off on closed tickets with users, provide routine software and hardware troubleshooting support, and support access to corporate network/wireless and applications. They will also perform other duties as required.
Skills
Hardware Troubleshooting
Software Troubleshooting
Ticketing Systems
Customer Service
Network Access
VPN
Inventory Management
End-User Support
Astra
Provides launch services for small satellites
About Astra
Astra provides launch services specifically for small satellites, catering to commercial businesses, government agencies, and research institutions that need reliable access to space. The company operates small, agile rockets designed to transport these satellites into low Earth orbit (LEO). Astra's approach focuses on making space more accessible by reducing the costs and complexities associated with satellite launches, which allows a wider range of customers to utilize their services. Unlike many competitors, Astra emphasizes efficiency and cost-effectiveness in its operations, aiming to meet the growing demand for satellite-based services such as Earth observation and telecommunications. The company's goal is to facilitate more frequent and affordable satellite launches, thereby expanding opportunities for various applications in the space industry.
Key Metrics
Alameda, CaliforniaHeadquarters
2016Year Founded
$291.8MTotal Funding
IPOCompany Stage
AerospaceIndustries
201-500Employees