Senior Operations Technician

Salary: [Not Specified] Location Type: [Not Specified] Employment Type: [Not Specified]

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Who we are...

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.

Culture

Verra Mobility Corporation is a rapidly-growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What’s Right, Lead with Grace, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence.

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Position Overview:

As a Senior Operations Technician, you will be recognized as a subject matter expert within the Field Services Organization, playing a pivotal role in enhancing operational efficiency, support, and service quality. Building on your expertise gained from the Operations Technician role, you will take on elevated responsibilities and navigate complex operational challenges. Your role will involve providing advanced technical support, executing strategic troubleshooting measures, and driving continuous improvement initiatives that enhance service quality. In addition to ensuring the smooth operation of our systems and equipment, you will also play a significant role in mentoring junior team members, fostering a culture of growth and collaboration.

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Responsibilities:

• Lead sophisticated diagnostic and resolution efforts for complex equipment issues, collaborating with field technicians to ensure swift recovery and optimal performance of operations.
• Oversee meticulous documentation of operational activities, ensuring comprehensive tracking of equipment status and maintenance requirements. Utilize this data to facilitate informed, data-driven decision-making.
• Act as a mentor and resource for Associate Operations Technicians, nurturing a team-centric environment that promotes learning, skill enhancement, and innovative problem-solving.
• Identify inefficiencies within operational workflows and recommend enhancements to processes that lead to increased reliability, efficiency, and service quality.
• Organize and conduct training sessions for team members and new hires on equipment operation, troubleshooting, and best practices, ensuring the team's technical abilities remain cutting-edge.

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Qualifications:

• Associate’s degree or three or more years of work experience.
• Three or more years of related work experience.
• Experience in IT Support, Customer Service, and/or Project Management.
• Strong background in a command center and/or field services environment, along with hands-on experience in troubleshooting technical issues.
• Proactive problem-solver with the ability to work collaboratively, showcasing strong analytical skills for effective decision-making during field support processes.
• Excellent communication skills, both verbal and written to effectively relay complex information to diverse teams and stakeholders.
• Must be able to approach challenges with professionalism and maintain a quality-driven mindset.
• Thrive in fast-paced environments, adeptly multitasking to meet deadlines while demonstrating advanced technical proficiency and a keen ability to adapt to varied computer systems and software.

Nice to have: [Not Specified]

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Application Instructions:

[Not Specified]