Helpdesk Logistics Specialist

As a Helpdesk Logistics Specialist, the individual will oversee the daily activities of team members, providing guidance and support while ensuring tasks are completed on time and to standard. They will conduct regular team meetings to communicate goals and updates, coordinate with other departments for smooth workflow, and proactively communicate order status and any changes to Field Service Management. The role involves receiving and processing service orders accurately, verifying order details, addressing customer inquiries and concerns, and contributing to process improvement initiatives. Additionally, the specialist will serve as a backup for the manager and a point of contact for field service escalations, handling domestic and international service orders, and working as a member of a team to meet targets and deadlines.