Service Desk Specialist II at Astra

Cupertino, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Information TechnologyIndustries

Requirements

Bachelor’s degree (B.S./B.A.) from a four-year college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
Builds productive internal and external working relationships
Exercises judgment within defined procedures and practices to determine appropriate action
Ability to work independently with minimal supervision
Excellent coordination skills and a team player
Ability to identify issues and escalate as needed
Excellent written and oral communication skills
Strong interpersonal and customer service skills
Knowledgeable about hardware, software, and network troubleshooting
Understanding of software application use and installation
Ability to resolve technical issues under pressure
Ability to perform office-related tasks which may include prolonged sitting or standing
Ability to move from place to place within an office environment
Ability to use a computer
Ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Responsibilities

Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees
Maintain equipment inventory, including processing RMAs and ordering new equipment
Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user
Participate in monitoring, updating and maintaining tickets in a defined ticketing system
Respond to tickets, contact users and plan workload
Update, track and escalate the ticket to appropriate levels/group for resolution as required
Sign off on closed tickets with the user to include follow up specifically to the end user
Provide routine software and hardware troubleshooting support to employees to resolve common IT problems
Engage in support of access to corporate network/wireless and applications both on the network as well as over VPN
Other duties as required

Skills

Key technologies and capabilities for this role

Hardware TroubleshootingSoftware TroubleshootingComputer ImagingTicketing SystemsInventory ManagementRMA ProcessingVPN SupportWireless Networking

Questions & Answers

Common questions about this position

What is the salary range for the Service Desk Specialist II position?

The salary range is $27.24 - $45.40 USD per hour.

Is this a remote position or does it require on-site presence?

The role requires maintaining a physical presence at designated service locations to support employees with computer pickups and deliveries.

What are the required qualifications and skills for this role?

A Bachelor’s degree and 2-5 years of related experience (or equivalent), knowledgeable about hardware, software, and network troubleshooting, excellent written/oral communication and customer service skills, ability to work independently, and strong coordination as a team player are required.

What is the work environment like for this position?

The role involves office-related tasks with prolonged sitting or standing, movement within an office environment, computer use, and effective communication; some positions may require repetitive motions.

What makes a strong candidate for the Service Desk Specialist II role?

Strong candidates have a Bachelor’s degree with 2-5 years of experience or equivalent, excel in hardware/software/network troubleshooting, deliver excellent customer service, work independently, and build productive relationships.

Astra

Provides launch services for small satellites

About Astra

Astra provides launch services specifically for small satellites, catering to commercial businesses, government agencies, and research institutions that need reliable access to space. The company operates small, agile rockets designed to transport these satellites into low Earth orbit (LEO). Astra's approach focuses on making space more accessible by reducing the costs and complexities associated with satellite launches, which allows a wider range of customers to utilize their services. Unlike many competitors, Astra emphasizes efficiency and cost-effectiveness in its operations, aiming to meet the growing demand for satellite-based services such as Earth observation and telecommunications. The company's goal is to facilitate more frequent and affordable satellite launches, thereby expanding opportunities for various applications in the space industry.

Alameda, CaliforniaHeadquarters

2016Year Founded

$291.8MTotal Funding

IPOCompany Stage

AerospaceIndustries

201-500Employees