Technical Operations Manager
Clipboard Health- Full Time
- Senior (5 to 8 years)
Clio is a global leader transforming the legal experience by improving the lives of legal professionals and increasing access to justice. ShareDo, part of Clio, is a cutting-edge adaptive work management platform for large law firms.
This role is for a UK Based Service Desk Manager to join the Customer Success Team. You will manage a global service desk team, ensuring exceptional customer support across multiple time zones. The ideal candidate has proven experience managing a global service desk and a strong understanding of support operations best practices, including SLAs, ticket management, and performance metrics. This is an opportunity to grow and develop the service desk function, building a high-performing support team as the company scales.
Legal practice management software provider
Clio provides legal practice management software that helps law firms operate more efficiently. Its two main products, Clio Grow and Clio Manage, serve different purposes: Clio Grow enhances the client intake process and engagement, while Clio Manage allows firms to organize tasks, manage cases, handle documents, and process payments in one platform. Clio caters to a diverse clientele, from solo practitioners to large firms, and operates on a subscription model, charging users monthly or annually for access to its software. The goal of Clio is to improve the efficiency of legal practices and reduce administrative burdens, ultimately supporting their growth.