[Remote] Senior User Research Manager at Monzo

Cardiff, Wales, United Kingdom

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£90,000 – £140,000Compensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, FintechIndustries

Requirements

The ideal candidate will have experience managing a team of user researchers, working closely with leadership to shape product strategies, and scaling the impact of research across an organization. They should be adept at increasing the visibility of research insights, ensuring action is taken, and partnering with directors to focus on high-impact areas. Experience in nurturing talent, leading team forums, and scaling team systems and processes is also required, along with a proven ability to hire diverse user researchers and manage their onboarding. A deep understanding of customer needs and market opportunities, as well as experience collaborating with and influencing stakeholders across product, leadership, marketing, compliance, and legal departments, is essential.

Responsibilities

The Senior User Research Manager will manage a team of user researchers across product verticals, working cross-functionally with Product Design, Product Management, and Engineering teams. They will develop and deliver product strategies within business areas, provide support and development for direct reports, and collaborate with stakeholders to gain alignment and support for strategies. Responsibilities include ensuring research insights lead to action, nurturing talent within the research team, and raising the standard of research through feedback and improved processes. The role also involves hiring and onboarding new researchers and maintaining an active presence in the external community.

Skills

User Research

Research Management

Team Management

Product Design

Product Management

Engineering

Monzo

Digital-only banking platform for consumers

About Monzo

Monzo operates as a digital-only banking platform focused on providing a modern way for individuals to manage their finances. Its main product is a mobile app that allows users to track their income, spending, and savings easily. The app includes features that help users save money, such as automatically setting aside a portion of their paycheck or rounding up transactions to the nearest dollar. Monzo generates revenue through interest on deposits, fees for certain services, and interchange fees from card transactions, as well as offering overdrafts and personal loans. What sets Monzo apart from traditional banks is its real-time balance updates and instant spending notifications, which help users stay informed about their finances. The goal of Monzo is to provide a convenient, mobile-first banking experience that meets the needs of its growing customer base, which has surpassed 8 million users.

London, United KingdomHeadquarters

2015Year Founded

$1,856.7MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Competitive salary

Flexible working hours

Work from home

Stock options

32 days of paid vacation and public holidays per year

Health insurance

EAP

Learning budget

Home office stipend

Paid parental leave

Risks

Monzo breached UK banking regulations, risking reputational damage and fines.

Expansion into Europe poses regulatory challenges and potential licensing delays.

Reliance on digital platforms makes Monzo vulnerable to technological disruptions.

Differentiation

Monzo offers real-time spending updates and categorized transactions via a mobile app.

The 'Pots' feature allows users to set aside money for specific purposes.

Monzo Plus provides premium features like custom card designs and travel insurance.

Upsides

Monzo secured $400M in 2024, valuing the bank at $5 billion.

The partnership with SignLive enhances accessibility for Deaf customers.

Expansion into Europe in 2025 could significantly increase Monzo's customer base.

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