[Remote] Senior Service Delivery Manager at bswift

Remote

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Strong organizational, communication, and leadership skills
Technical expertise
Ability to work in a dynamic environment

Responsibilities

Directly manage assigned client relationship(s); ensure delivery quality and timeliness
Develop and maintain strong relationships at a strategic and operational level with assigned clients
Partner with internal resources to meet client deliverables
Create Benefits Class Matrix, Requirements, Rates, Permissions, Field Options, Site Text, and Implementation Questions Log with client
Configure system as needed for annual benefit program changes/acquisitions
Execute on non-automated service delivery processes to satisfy scope requirements
Research and resolve client inquiries regarding system and process issues
Train clients on new and existing system features and services
Test new and existing system functionality to ensure accuracy of client system configuration
Provide day-to-day guidance to the service delivery team
Proactively consult clients on best practices and necessary system and process changes
Schedule and lead quarterly and/or annual stewardship meetings with clients
Schedule and lead regular client status meetings
Research and recommend system enhancements based upon client needs
Consult clients on additional bswift products and services
Create and coordinate requirements for gathering and processing one-time projects
Advocate client needs throughout all phases of the product life cycle
Drive efficiency and quality

Skills

bswift

Streamlines employee benefits and HR administration

About bswift

bswift simplifies the management of employee benefits and HR payroll for employers in the United States. They offer services like benefits enrollment and management, helping businesses of all sizes maximize the value of their benefits offerings. What makes bswift different is their focus on client engagement and thought leadership, providing resources and hosting virtual events to assist clients. Their goal is to be a trusted partner in the HR and benefits administration market, ensuring smooth and effective management of employee benefits.

Chicago, IllinoisHeadquarters

1996Year Founded

$49.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Remote Work Options

Professional Development Budget

Mental Health Support

Employee Wellbeing Initiatives

Flexible Work Hours

Risks

Integration challenges with Evive and Davis & Company may cause operational inefficiencies.

Francisco Partners' acquisition might lead to strategic shifts misaligned with client expectations.

Data privacy concerns with personalized platforms could lead to regulatory scrutiny.

Differentiation

bswift offers a fully integrated personalized engagement platform post-Evive acquisition.

The company provides comprehensive solutions for internal and HR communication needs.

bswift's adaptive technology transforms employee engagement with benefits.

Upsides

Acquisition of Evive enhances data-driven personalization and client engagement.

Francisco Partners' acquisition may accelerate growth and innovation for bswift.

Amit Jain's appointment as COO could bring strategic insights and efficiencies.

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