Senior Technical Support Engineer at Vonage

Mexico

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, SaaSIndustries

Requirements

Bachelor's Degree in Computer Science, or equivalent field
5+ years experience working as a Support Engineer, with Application Programming Interfaces (APIs), or in the telecommunications or SaaS sectors
Experience with Messaging technologies: e.g. SMS, SMPP, GSM, MMS, Whatsapp, etc
Experience supporting or integrating APIs and/or SDKs
Strong communication skills - written and verbal

Responsibilities

Investigate, troubleshoot, diagnose and resolve technical issues related to our Messaging APIs
Communicate effectively (both verbal and written) with our customers and internal stakeholders
Problem solve, have a natural curiosity and demonstrate the ability to learn rapidly
Capture knowledge, for customers who prefer solving their own issues without having to contact support
Provide first-class support to our rapidly growing strategic customer base, who are integrating our APIs
Drive and manage customer-related projects, initiatives and tasks for our strategic accounts
Collaborate heavily with Sales and work closely with the rest of the API Group

Skills

Key technologies and capabilities for this role

APIsSDKsSMSSMPPGSMMMSWhatsAppPythonRubyNode.jsJavaScriptJavaPHPKibanaElasticsearchLinuxUnix

Questions & Answers

Common questions about this position

What benefits does Vonage offer for this role?

Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement, along with exciting work, career advancement opportunities, and a collaborative work environment.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What are the required qualifications for the Senior Technical Support Engineer role?

Candidates must have a Bachelor's Degree in Computer Science or equivalent, 5+ years experience as a Support Engineer with APIs or in telecommunications/SaaS sectors, experience with Messaging technologies like SMS and Whatsapp, experience supporting or integrating APIs/SDKs, and strong communication skills.

What is the company culture like at Vonage?

Vonage offers a collaborative work environment and builds successful global Support teams on technical savviness, superior customer relationship skills, and a passion for learning.

What makes a strong candidate for this position?

A strong candidate has the required qualifications and shows passion for the role, even without all preferred skills, as there's no perfect candidate and Vonage values diverse backgrounds and potential impact.

Vonage

Cloud-based communication services for businesses

About Vonage

Vonage provides cloud-based communication services to businesses of all sizes, from small startups to large enterprises. Its main offering is the Communications Platform as a Service (CPaaS), which allows companies to integrate voice, messaging, video, and data capabilities directly into their applications and processes. This integration helps businesses enhance customer engagement and streamline internal communications. Additionally, Vonage offers Unified Communications as a Service (UCaaS), which combines various communication tools into one platform, and Contact Center as a Service (CCaaS), which focuses on advanced customer service solutions. Unlike many competitors, Vonage operates on a subscription-based model, supplemented by usage-based fees, ensuring a steady income while allowing flexibility for clients. The goal of Vonage is to modernize communication infrastructure for businesses across various industries, improving their operational efficiency and customer service.

Holmdel Township, New JerseyHeadquarters

2001Year Founded

$361.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Hybrid Work Options

Risks

Leadership changes may disrupt strategic continuity at Vonage.

Regulatory pressures in India could challenge the Airtel partnership.

Adoption hurdles may slow the transition from SMS to Rich Communications Services.

Differentiation

Vonage offers a flexible portfolio of cloud-based communication applications and APIs.

The company provides CPaaS, UCaaS, and CCaaS solutions for diverse business needs.

Vonage's subscription and usage-based revenue model ensures financial stability and growth.

Upsides

Increased demand for integrated communication solutions boosts CPaaS and UCaaS markets.

Partnership with Airtel Business opens opportunities in the growing Indian market.

Collaboration with SAP enhances Vonage's competitive edge in AI-driven solutions.

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