Sr. Cloud Support Engineer
SailPointSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates should possess extensive SaaS experience, preferably with a background in DevOps Engineering, SOC analysis, or similar technical positions. They must demonstrate a customer-centric approach, including a passion for customer satisfaction and problem-solving, and the ability to manage relationships across various levels. Strong communication skills, both written and verbal, are essential, including the ability to deliver technical context to diverse stakeholders using remote communication tools.
Responsibilities
As a Technical Support Engineer, responsibilities include working with customer support tickets in Salesforce Service Cloud, providing enterprise-level support to customers and partners related to logging, metrics, SIEM, and cloud technologies, engaging directly with customers to assess, troubleshoot, and resolve issues, documenting enhancements or defects in products, offering feedback to engineering and product teams, developing and refining support processes, and producing Knowledge Base (KB) articles for common issues.
Skills
SaaS
DevOps
SOC analysis
Customer support
Troubleshooting
Technical communication
Problem-solving
Cloud technologies
Salesforce Service Cloud
Sumo Logic
Cloud-based data analytics and security platform
About Sumo Logic
Sumo Logic provides data analytics and security tools that help businesses collect, analyze, and visualize large datasets. Their cloud-based platform allows medium to large enterprises in various industries to manage their data efficiently and securely from anywhere. Unlike many competitors, Sumo Logic operates on a subscription model, offering scalable solutions that enable clients to budget their expenses predictably. The company's goal is to empower businesses to make informed decisions and enhance their operational efficiency and security.
Key Metrics
Redwood City, CaliforniaHeadquarters
2010Year Founded
$330.8MTotal Funding
IPOCompany Stage
Data & Analytics, Enterprise Software, CybersecurityIndustries
501-1,000Employees