Senior Technical Program Manager, Business Systems at Outreach

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Revenue OperationsIndustries

Requirements

6+ years of experience as a Technical Program Manager, Engineering Operations, or a similar role within a fast-paced SaaS environment
Bachelor’s or Master’s degree in Computer Science or a related technical discipline, or equivalent experience
Proven success leading complex, cross-functional programs across multiple systems and teams
Strong program management, organizational, and problem-solving skills with the ability to balance technical depth and business context

Responsibilities

Lead large cross-functional programs spanning Business Systems Engineering, Product, Support Operations, Finance, Marketing, Privacy, and other cross-functional teams to deliver strategic initiatives aligned with business objectives
Own program execution — driving scope, schedules, risks, dependencies, and stakeholder alignment to ensure successful delivery outcomes
Drive alignment across technical and non-technical stakeholders by translating high-level, ambiguous business goals into clearly documented systems and technical requirements that enable scalable, working solutions
Identify and resolve delivery bottlenecks, negotiate trade-offs, and maintain alignment through changing priorities
Partner with teams to improve processes, streamline operations, and drive efficiency across tools and workflows
Apply technical acumen to assess architecture, data, and integration impacts; influence scalable design decisions and mitigate risks in collaboration with engineering team
Drive effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities
Guide cloud-first architecture strategy, streamline business processes, and drive scalable system integrations and implementations
Anticipate risks, adapt quickly, assess build-vs-buy options, align technical solutions with business objectives, and deliver process capabilities that seamlessly connect systems and teams across the organization

Skills

Technical Program Management

Cloud Architecture

System Integrations

Cross-Functional Leadership

Risk Management

Build vs Buy Analysis

Business Process Optimization

Stakeholder Communication

Outreach

Sales engagement platform for B2B clients

About Outreach

Outreach.io offers a sales engagement platform that helps businesses enhance their sales processes through automation of email campaigns, phone calls, and social media interactions. The platform is designed for B2B clients, ranging from small startups to large enterprises, allowing sales teams to track customer interactions and close more deals. Operating on a subscription model, Outreach.io provides various pricing tiers to meet the needs of different clients while ensuring a steady revenue stream. The company stands out by focusing on automation and data-driven insights, making it particularly beneficial for optimizing sales workflows.

Seattle, WashingtonHeadquarters

2014Year Founded

$512.9MTotal Funding

SERIES_GCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Parental Leave: Extended PTO for both parents, plus unique perks to ease the transition of returning to work.

Full Medical Benefits: Majority of employer paid medical, dental and vision coverage.

401k: A competitive plan to help you save for retirement.

Flexible Time Off: We believe in a healthy work/life balance, and in our employees to make practical time off arrangements.

Risks

Leadership transition with Manny Medina stepping down may cause strategic shifts.

AI Prospecting Agent's public BETA could face user adoption and technical challenges.

Partnership with Harte Hanks may lead to integration challenges affecting effectiveness.

Differentiation

Outreach leverages AI to optimize sales interactions across email, voice, and social.

The platform offers a subscription model with premium add-ons and integrations.

Outreach serves diverse B2B clients, from startups to large enterprises.

Upsides

AI-driven sales tools are projected to increase productivity by 30% by 2025.

The demand for personalized customer experiences is rising, boosting Outreach's relevance.

Remote work trends accelerate the adoption of digital sales tools like Outreach.

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