[Remote] Senior Technical Program Manager at Flock Safety

United States

Apply Now

$140,000 – $180,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Public Safety, Security TechnologyIndustries

Requirements

Experience driving programs that require partnership across multiple functional teams, with a specific history of improving the quality of complex business solutions
Ability to develop plans that are properly aligned with key stakeholders (including customer support teams, engineering, operations, and leadership) to ensure dependencies are fleshed out and project goals are clear
Capable of identifying gaps and risks in technical projects and moving quickly to mitigate those issues, taking ownership and resolving problems
Ability to foster a great project environment with communication at its core - facilitating team meetings, keeping the team on priority tasks, documenting assumptions and decisions, wrangling slack conversations, and ensuring consistent alignment and forward progress
Background with technical solutions that provides the foundation for navigating engineering environments with ease
Strong experience with project management software, including Salesforce and the Atlassian portfolio (Confluence and Jira primarily)
Proven experience introducing new solutions into a vertically integrated organization, including refining existing processes or introducing new ones, implementing new tooling and related workflows, leveraging change management practices to successfully enable teams to adopt those changes
Proven ability to manage projects that must adapt with business needs and have ambiguous or evolving requirements

Responsibilities

Bridge the gap between all teams involved in technical support, from customer-facing support teams and engineering teams handling escalations to operations teams in the field
Understand and improve the quality of deployments and the technical support of the fleet, including monitoring and resulting actions being taken
Identify and track quarterly goals and weekly trends
Drive priorities and resolutions of top issues, including establishing and maintaining an effective feedback loop to ensure issues are addressed at their root cause

Skills

Key technologies and capabilities for this role

Technical Program ManagementCross-Functional CollaborationProgram PlanningIssue TrackingRoot Cause AnalysisQuarterly Goal SettingTrend AnalysisDeployment Quality ImprovementTechnical SupportFleet Monitoring

Flock Safety

License plate reader cameras for crime prevention

About Flock Safety

Flock Safety provides a system aimed at enhancing public safety through crime prevention while ensuring privacy and reducing bias. The main product is a network of license plate reader cameras that capture essential vehicle information, which helps in solving crimes. These cameras utilize machine learning technology to ensure that the data collected is objective and ethically used. Flock Safety serves a variety of clients, including neighborhoods, businesses, and law enforcement agencies in over 1,000 cities. The company operates on a subscription model, where clients pay for the installation, maintenance, and access to data and analytics. This approach not only generates a steady revenue stream but also allows clients to benefit from ongoing updates and support. Flock Safety's goal is to create safer communities by providing effective crime prevention tools that respect individual privacy and foster trust between the public and law enforcement.

Atlanta, GeorgiaHeadquarters

2017Year Founded

$372.2MTotal Funding

SERIES_ECompany Stage

Government & Public Sector, Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Unlimited PTO

12 paid holidays

Fully-paid health benefits

16 weeks of parental leave

Work from home allowance

Learning & development stipend

Home office stipend

Risks

Privacy concerns may lead to legal challenges affecting ALPR technology operations.

Integration of drone technology may increase operational costs and financial strain.

Economic downturns could reduce client spending on subscription-based services.

Differentiation

Flock Safety integrates ALPR cameras with AI for unbiased crime-solving data.

The company offers a full-service, maintenance-free technology solution for public safety.

Flock Safety's platform combines community power to enhance safety across cities and businesses.

Upsides

Acquisition of Aerodome enhances drone technology for public safety solutions.

Partnership with MS2 expands AI Traffic Analytics capabilities for state agencies.

Solar-Powered Condor video solutions increase market penetration in infrastructure-lacking areas.

Land your dream remote job 3x faster with AI

Try Jobo Free