Senior Technical Account Manager - DACH at Pendo

Munich, Bavaria, Germany

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

Ideally, 4+ years of experience in a customer-facing technical role such as Technical Account Manager, Implementation Consultant, Solutions Engineer, Customer Success Manager or similar, ideally within a SaaS B2B environment
Ideally, 2+ years of hands-on experience with technology implementation, technical consulting, or dedicated technical support, with a track record of guiding customers through complex onboarding

Responsibilities

Serve as a trusted technical advisor and strategic partner to a portfolio of Pendo’s key customers
Develop deep relationships with technical stakeholders and product leaders to ensure product adoption and satisfaction
Act as the primary technical point of contact throughout the customer lifecycle, from onboarding through expansion and renewal
Provide best practice recommendations for implementing, integrating, and optimizing Pendo’s platform based on customer needs and goals
Guide customers through data instrumentation, tagging strategies, and event schema design to ensure actionable product insights
Troubleshoot technical issues and coordinate resolution with Pendo support, engineering, and product teams, as needed
Collaborate with Customer Success Managers (CSMs) and Account Directors (ADs) to align technical outcomes with customer success plans and business objectives
Identify risks and proactively mitigate potential challenges to adoption, integration, or expansion
Deliver quarterly business and technical briefings to showcase value and drive alignment on strategic goals
Advocate for customer feature requests and product improvements by channeling structured feedback to internal Product and Engineering teams
Influence roadmap priorities by highlighting key use cases, industry trends, and customer pain points
Educate customers through training, consultation, and workshops on new product features, beta programs, and industry best practices
Develop reusable resources (e.g., solution guides, implementation templates) to accelerate customer onboarding and maturity
Leverage usage analytics and customer telemetry to proactively identify engagement gaps and opportunities for expansion
Assist customers in setting up reporting and dashboards to measure success metrics and adoption trends

Skills

Pendo

Customer Success

Technical Advisory

Platform Integration

Product Optimization

Account Management

Stakeholder Engagement

Pendo

Enhances product experience and digital adoption

About Pendo

Pendo enhances digital products by providing solutions for product experience and digital adoption. Its platform integrates with clients' existing software, offering tools for in-app messaging, user analytics, and feedback collection. This allows businesses to understand user behavior and improve their products based on data-driven insights. Pendo primarily serves software companies, tech startups, and enterprises in the SaaS sector, charging subscription fees for access to its services. Unlike competitors, Pendo focuses specifically on user engagement and experience, helping clients guide users through new features and updates. The goal is to help businesses meet user expectations and achieve growth in a competitive market.

Raleigh, North CarolinaHeadquarters

2013Year Founded

$455.5MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Remote Work Options

Professional Development Budget

Risks

Increased competition from AI-driven platforms could threaten Pendo's market share.

Rapid AI innovation may outpace Pendo's integration capabilities, risking competitive edge loss.

Integration risks from Zelta AI acquisition could disrupt Pendo's operations if mismanaged.

Differentiation

Pendo integrates seamlessly with existing products, enhancing user engagement and feedback collection.

The platform offers in-app messaging, user analytics, and feedback tools for product improvement.

Pendo's AI-driven insights provide a comprehensive view of user behavior and product performance.

Upsides

Pendo's acquisition of Zelta AI enhances its AI capabilities for customer feedback analysis.

Partnership with Google Cloud's Vertex AI boosts product discovery and user personalization.

Pendo's $200 million ARR and customer growth highlight its strong market position.

Land your dream remote job 3x faster with AI

Try Jobo Free