Senior Technical Account Manager, Commercial Development at TripAdvisor

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Travel, Technology, SaaSIndustries

Requirements

6–8 years of experience
Entrepreneurial and comfortable building structure in ambiguity
Creative, solution-oriented, and relentless in problem-solving
Experienced in taking something from zero to scale from an account perspective
Motivated by ownership, innovation, and measurable impact

Responsibilities

Act as the primary point of contact for licensed data and content partners, building strong relationships with technical stakeholders (e.g., product managers, engineers) and ensuring a seamless post-sale experience
Provide hands-on technical support, including API QA, troubleshooting data product issues, assisting with data queries, and guiding customers through integration and implementation processes
Collaborate cross-functionally with Product, Engineering, Legal, and Sales teams to align customer needs with internal roadmaps, resolve issues, and deliver against commercial and technical requirements
Monitor usage patterns and product performance to support renewals, upsell opportunities, and the overall health of the account, partnering with Sales and GTM leads to drive long-term value
Collect and relay customer feedback to influence product enhancements and roadmap priorities, ensuring Tripadvisor’s offerings evolve in alignment with partner needs
Work directly with the Content Solutions Business Development lead to design and operationalize repeatable playbooks for onboarding, adoption, and account growth
Co-build scalable processes, tools, and reporting frameworks to measure usage, performance, and expansion opportunities across strategic accounts
Collaborate with Product, Engineering, and Sales on cross-functional initiatives in content commercialization, AI/data innovation, and new partnership models
Translate enterprise customer insights into roadmap priorities, process improvements, and best practices that will shape the future of the Content Solutions business
Own strategic and enterprise accounts end-to-end; from implementation and onboarding through renewal and expansion
Act as the trusted advisor and technical liaison for publishers, marketplaces, and AI/search platforms
Partner cross-functionally with Product, Engineering, and Sales to ensure seamless delivery of data and API solutions, while driving account growth through upsells and new use cases
Help design the repeatable playbooks, processes, and success frameworks that will allow scaling like the best-in-class SaaS and data companies

Skills

Key technologies and capabilities for this role

Account ManagementAPI IntegrationData SolutionsSaaSCustomer OnboardingCross-functional CollaborationTechnical SalesPlaybook DevelopmentProcess ScalingProblem-solving

Questions & Answers

Common questions about this position

Is this position remote?

This is a remote position in the United States with occasional travel to company offices as necessary or London UK, Hybrid.

What is the salary for this role?

This information is not specified in the job description.

What skills and qualities are you looking for in a candidate?

The role requires someone who is entrepreneurial and comfortable building structure in ambiguity, creative, solution-oriented, and relentless in problem-solving, experienced in taking something from zero to scale from an account perspective, and motivated by ownership, innovation, and measurable impact.

What is the work environment like at Tripadvisor?

The company offers an energetic, dynamic and international work environment focused on innovation, creative problem-solving and collaboration, with the chance to work with the brightest minds in the travel business.

What makes a strong candidate for this Technical Account Manager role?

A strong candidate is entrepreneurial, thrives in ambiguity, has experience scaling accounts from zero, excels at creative problem-solving, and is motivated by ownership and innovation in a startup-like environment within a global brand.

TripAdvisor

Largest travel platform for reviews and bookings

About TripAdvisor

Tripadvisor is the largest travel platform in the world, designed to help travelers research and plan their trips. It collects millions of reviews and opinions from travelers about various services such as hotels, restaurants, activities, airlines, and cruises. Users can access this information to make informed decisions about their travel plans. Tripadvisor operates mainly through advertising revenue, offering businesses in the travel industry the opportunity to advertise and enhance their visibility on the platform. Additionally, it earns money through affiliate commissions when users book travel services through links on its site. What sets Tripadvisor apart from its competitors is its vast database of user-generated content, which provides authentic insights and recommendations. The goal of Tripadvisor is to empower travelers with the information they need to create memorable travel experiences.

Englewood, ColoradoHeadquarters

1999Year Founded

$325MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Work Hours

Remote Work Options

Hybrid Work Options

Paid Vacation

Paid Sick Leave

Mental Health Support

401(k) Company Match

Risks

Potential acquisition could lead to strategic changes impacting Tripadvisor's market position.

The resignation of M. Gregory O'Hara may cause shifts in corporate governance.

Inquiry into securities law violations could result in legal challenges and financial penalties.

Differentiation

Tripadvisor is the world's largest online travel community with extensive user reviews.

The platform offers seamless links to booking tools for a comprehensive travel planning experience.

Tripadvisor's business model capitalizes on advertising revenue and affiliate commissions.

Upsides

Tripadvisor can enhance AI-driven personalization features to meet demand for tailored travel experiences.

The rise of 'workcations' presents opportunities for Tripadvisor to expand remote work-friendly content.

Tripadvisor can leverage sustainability trends by promoting eco-friendly accommodations and experiences.

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