Technical Account Manager(Remote, US)
Level AISalary not specified
- Full Time
- Junior (1 to 2 years)
$60,000 – $90,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, AI & Machine LearningIndustries
Requirements
Candidates should possess a strong background in technical account management or a related field, with proven experience in customer engagement and success. A deep understanding of AI technologies and enterprise systems is essential, along with excellent relationship-building and strategic thinking skills. Strong problem-solving abilities and experience in driving product adoption and account growth are also required.
Responsibilities
The Senior Technical Account Manager will develop and nurture strategic relationships with enterprise customers, ensuring alignment of Ema's AI solutions with their business objectives. They will lead customer onboarding and training, monitor product usage, and proactively address any issues to ensure successful adoption. Additionally, they will drive customer retention and identify growth opportunities while acting as the primary contact for technical escalations and providing feedback to internal teams.
Skills
Customer Relationship Management
Strategic Account Management
Customer Success
Product Adoption
Training
Business Review
Stakeholder Management
AI
Enterprise Software
Ema
Develops enterprise AI solutions for workforce efficiency
About Ema
Ema develops and implements AI solutions specifically designed for businesses. Their main product is AI employees that can be customized through conversation to learn and perform tasks that exceed human capabilities, allowing companies to quickly expand their workforce. Ema's AI solutions focus on replacing traditional co-pilots with secure and compliant AI employees, meeting strict standards like SOC2, ISO27001, GDPR, HIPAA, and NIST. The EmaFusionTM model combines the strengths of over 100 large language models to deliver high accuracy at a low cost for various enterprise applications. Ema distinguishes itself from competitors by providing tailored solutions that empower businesses to enhance their operational efficiency. The company's goal is to help enterprises take control of their operations and achieve significant improvements in productivity through advanced AI technology.
Key Metrics
Mountain View, CaliforniaHeadquarters
2023Year Founded
$59.3MTotal Funding
SERIES_ACompany Stage
Cybersecurity, AI & Machine LearningIndustries
51-200Employees