Senior Technical Account Engineer at Sumo Logic

Seoul, South Korea

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

+10 Years of Technical Experience
Extensive SaaS Experience: Proven track record in a technical role managing multiple customer accounts, preferably with a background in DevOps Engineering, SOC analysis, or similar technical positions
Advanced Technical Expertise: Hands-on keyboard experience and consultative skills
Must be a Korean & English speaker
Customer-Centric Approach: Passionate about customer satisfaction and problem-solving
Relationship Management: Demonstrated ability in managing relationships across various levels, from technical practitioners to executives
Travel: Flexible, but generally once or twice a quarter (10-25%) for customer visits, corporate visits for training, mandatory meetings, etc

Responsibilities

Facilitate training on advanced features and practices, aligning with the customer's specific usage of Sumo Logic
Work closely with customers to understand their unique requirements and challenges, ensuring alignment with their expected business outcomes through a hands-on, consultative approach to build their adoption plan, then help them achieve it and track progress
Identify financial and adoption risks within an account and pull the team together to create a thorough plan to turn risky situations into an advocacy scenario
Collaborate with the account team to formulate and implement strategies that balance customer needs with Sumo Logic’s business growth
Vigilantly monitor customer KPIs, proactively address deployment issues, and drive product roadmap suggestions from customer feedback
Conduct Quarterly Business Reviews and monthly health check calls, maintaining a proactive, strategic presence in the account team
Monitor and report on the overall well-being of customers, tracking essential health and usage indicators to reduce or eliminate churn risk
Analyze data to infer usage patterns
Help customers understand best practices to maximize Sumo Logic's value, drive customer ROI, and delve deep into the technical nuances of the platform
Assist customers in navigating the potential of Sumo Logic and leading strategic growth through robust relationships with users and executives in partnership with the Sumo Logic account team

Skills

Key technologies and capabilities for this role

observabilitymonitoringDevSecOpsinformation securitycloud-nativeSaaStechnical consultingproblem-solvingadvanced training

Questions & Answers

Common questions about this position

What is the salary or compensation for this Senior Technical Account Engineer role?

This information is not specified in the job description.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What skills are required for the Senior Technical Account Engineer position?

The role requires advanced technical expertise with hands-on keyboard experience and consultative skills, strategic adoption drive for facilitating training on advanced features, customized success planning to align with customer requirements, risk mitigation and planning abilities, and growth strategy development in collaboration with account teams.

What is the company culture like at Sumo Logic for this role?

The role involves joining Sumo's team renowned for tackling customers' most intricate security and operational challenges, with visibility up to the CEO level and engagement with the executive team on strategic initiatives.

What travel is required for this position?

Travel is flexible but generally once or twice a quarter (10-25%) for customer visits, corporate visits for training, mandatory meetings, etc.

Sumo Logic

Cloud-based data analytics and security platform

About Sumo Logic

Sumo Logic provides data analytics and security tools that help businesses collect, analyze, and visualize large datasets. Their cloud-based platform allows medium to large enterprises in various industries to manage their data efficiently and securely from anywhere. Unlike many competitors, Sumo Logic operates on a subscription model, offering scalable solutions that enable clients to budget their expenses predictably. The company's goal is to empower businesses to make informed decisions and enhance their operational efficiency and security.

Redwood City, CaliforniaHeadquarters

2010Year Founded

$330.8MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise Software, CybersecurityIndustries

501-1,000Employees

Benefits

Competitive base salary + bonus + RSU's

Unlimited PTO + 12 company holidays + 4 quarterly wellness days

100% remote or in office

Employee stock purchase plan- ESPP

Medical, Dental, Vision

Paid Parental leave

Risks

Increased competition from companies like Magna5 could threaten market share.

Free data ingest model may lead to revenue challenges if not enough paying customers.

Rapid global data growth could overwhelm infrastructure, affecting service reliability.

Differentiation

Sumo Logic offers a cloud-native platform for real-time machine data analytics.

The company provides a unique Flex Licensing model for unlimited log data ingest.

Sumo Logic's Cloud SIEM solution automates threat detection and provides contextualized threat insights.

Upsides

Expansion into South Korea opens new customer bases in the Asian market.

Recognition as a Challenger in Gartner's Magic Quadrant enhances credibility and attracts clients.

Flex Licensing model removes cost barriers, potentially increasing customer acquisition.

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