Senior Support Specialist 2 at Comcast

Chicago, Illinois, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Advertising Technology, MediaIndustries

Requirements

Specific product and/or technical knowledge
Ability to work as a collaborative member of the sales team
Understanding of current network situations
Ability to work with moderate guidance in own area of knowledge
Consistent exercise of independent judgment and discretion in matters of significance
Regular, consistent and punctual attendance
Ability to work nights and weekends, variable schedule(s) and overtime as necessary
Skills in Customer Experience (CX), IT Problem Solving, Problem Solving, Troubleshooting

Responsibilities

Performs needs analyses for the Company and its customers and produces strategic, cost-effective solutions
Provides timely, technical support and problem resolution for field service questions
Supports Sales team with product modifications and engineering expertise for custom projects
Assists representatives and customers in evaluating and selecting products
Creates, reviews and executes product test plans and cases, documents test progress and reports results
Recommends products to meet customer needs
Provides specific product and/or technical knowledge, advice and support to Sales Representatives and customers
Works as a collaborative member of the sales team to market and sell the Company's product lines
Provides insight to customers on current network situations
Understand our Operating Principles; make them the guidelines for how you do your job
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
Win as a team - make big things happen by working together and being open to new ideas
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
Drive results and growth
Support a culture of inclusion in how you work and lead
Do what's right for each other, our customers, investors and our communities
Other duties and responsibilities as assigned

Skills

technical support

product knowledge

needs analysis

problem resolution

sales support

engineering expertise

test plans

product testing

ad platforms

video content

data analysis

network insights

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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