[Remote] Senior Strategy Advancement Professional - Conversational Experience Platform (CXP) at Humana

San Antonio, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Health Insurance, HealthcareIndustries

Requirements

Candidates must possess a Bachelor's degree, with at least 5 years of experience in technical implementation or contact center transformation. A minimum of 3 years of project management experience, 2 years of portfolio/program management experience, and 2 years of operational readiness experience are required. Strong written and verbal communication skills, experience leading and presenting in meetings, and proficiency in PowerPoint for executive communications are also essential.

Responsibilities

The Senior Strategy Advancement Professional will provide portfolio planning and product team operations support for the Conversational Experience Platform (CXP). This role involves managing technology implementations, modernization efforts, and operational readiness across business segments. Responsibilities include supporting agile transformation, managing moderately complex operational issues, providing business/strategy alignment, prioritizing initiatives, and identifying/addressing business issues and opportunities. Key duties involve portfolio management, governance, adjusting initiatives and investment funding, running portfolio operations, managing WIP limits, supporting team needs with data and analytical tools, providing run-the-business support for communications, managing organizational routines, and facilitating project management efforts including maintaining stakeholder registries and RAID logs.

Skills

Portfolio Management

Product Strategy

Agile Transformation

Change Management

Communications

OKR Creation

Business Analysis

Operational Readiness

Technology Implementations

Modernization Efforts

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters

1961Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.

Rising medical costs and tightening Medicare reimbursements may strain financial performance.

Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.

The company emphasizes inclusivity, offering free language interpreter services for accessibility.

Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.

The company is the first insurer to cover TMS therapy for adolescent depression.

Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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