[Remote] Product Operations Manager at Included Health

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare TechnologyIndustries

Requirements

The ideal candidate will possess 5+ years of experience in a product development or business operations role adjacent to R&D teams. They should have a proven track record of solving complex problems in dynamic, results-oriented environments, influencing stakeholders without direct authority, and establishing organizational-wide operational cadences and systems. Experience in synthesizing diverse inputs, driving data-informed prioritization, crafting org-wide content strategies, and operating autonomously to execute high ROI efforts is essential. Familiarity with AI products is a plus. The role requires prompt attendance, the ability to remain seated for prolonged periods, and manual dexterity for operating computer equipment.

Responsibilities

The Product Operations Manager will synthesize actionable insights by analyzing feedback to understand the member experience and identify opportunities. They will partner with Product Managers and cross-functional leaders to connect insights to the product roadmap and influence priorities. Responsibilities include championing the product roadmap planning process, creating clear views of decisions, timelines, and results, and leading the development of centralized product knowledge resources. The role also involves developing training for new product capabilities, equipping client-facing teams with product information, and driving content strategy for organizational ceremonies.

Skills

Product Operations

Product Management

Roadmap Planning

Data Analysis

Feedback Synthesis

Cross-functional Collaboration

Training Development

Content Strategy

Go-to-market Strategy

Included Health

Healthcare advocacy and specialized care services

About Included Health

Included Health focuses on enhancing the healthcare experience for individuals who often face challenges in accessing quality care. The company provides a variety of services, including primary care, behavioral health, and virtual care, ensuring that members receive timely and appropriate treatment. Their model emphasizes 24/7 on-demand care with a diverse group of providers, allowing for personalized support tailored to complex health needs. Unlike many competitors, Included Health prioritizes underserved populations and partners with employers and consultants to deliver comprehensive healthcare solutions that not only improve health outcomes but also help reduce costs. The ultimate goal of Included Health is to make quality healthcare accessible and understandable for everyone, particularly those who have been overlooked by traditional healthcare systems.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$337.5MTotal Funding

GROWTH_EQUITY_VCCompany Stage

HealthcareIndustries

51-200Employees