Senior Staff, AI Search Architect

Austin, Texas, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, Digital WorkflowIndustries

Requirements

Candidates should have extensive experience in enterprise search architecture, including modern search techniques like vector-based retrieval (RAG), traditional IR models, and enterprise search platforms. Expertise in integrating structured and unstructured data sources, evaluating search tools (Elasticsearch, Azure Cognitive Search, Vespa, OpenSearch, Pinecone, Weaviate), and guiding best practices in multi-tenant indexing and search data governance is required.

Responsibilities

The Senior Staff AI Search Architect will design and architect scalable enterprise search systems for internal and customer-facing experiences, owning the relevance roadmap and driving AI-powered search capabilities. Responsibilities include integrating data sources, partnering with ML/NLP teams, leading adoption of AI Search features, creating reusable search patterns, and optimizing search KPIs like MRR and NDCG.

Skills

Enterprise Search Architecture

AI Search

Vector-based Retrieval

RAG

Information Retrieval (IR)

Search Platforms

Scalability

Performance

Relevance

Personalization

Ranking Strategies

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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