Principal Architect

Position Overview

At FourKites, we tackle complex challenges with real-world impacts, helping customers operate efficient, agile, and sustainable global supply chains. We are looking for a Principal Architect to drive Technology & Best Practices in Engineering, focusing on Scaling, Performance, Availability (99.99%), and Quality of products. This role involves hands-on development, creating exemplary modules and systems, and providing strong technology leadership and mentoring. You will define and implement long-term technology vision, experiment with new technologies, and ensure proper review and implementation of product architectures.

Who You Are

• Hands-on experience managing production-grade Kubernetes clusters.
• Experience with at least 2 end-to-end migrations (Cloud, databases, Container Orchestration, API Gateways).
• Experience managing cloud infrastructure for SaaS companies.
• Deep understanding and experience with Docker and Kubernetes orchestration.
• Experience managing microservices architectures.
• Deep understanding of cloud infrastructure security, with responsibility for security and compliance audits.
• Experience handling low latency and high request volume requirements.
• Understanding of open source vs. SaaS observability platforms.
• Security Experience (SOC2, PCI).
• DR Drills experience.
• Automation capabilities (building workflows to reduce manual tasks using scripts, open source tools, AWS System Manager).
• Strong understanding of observability with the ability to instrument end-to-end.

Technical Expertise

• Bachelor's degree in Computer Science or equivalent practical experience.
• Strong UNIX/Linux systems administration skills.
• Advanced troubleshooting abilities across systems, networks, and application code.
• Programming proficiency in Python or other relevant languages.
• Experience maintaining high-availability systems with stringent uptime requirements.

Tools Experience

• Logging: Graylog with Elastic Search Backend, Signoz
• Monitoring: Datadog / NewRelic / Chronosphere
• CI/CD: BitBucket / GitLab / Jenkins / ArgoCD
• IaaS: Terraform
• Languages: Python/Flask
• API Gateway: Kong / Istio / Service Mesh
• Configuration Management: AWS Systems Manager
• Serverless: Lambda, Fargate
• Messaging: Confluent Kafka / Cloudera / HD Insights
• Databases: Postgres, Cassandra / Atlas MongoDB, RDS

Responsibilities

• Collaborate closely with Development teams to resolve bottlenecks.
• Participate in on-call rotation for production support.
• Debug product issues during outages and conduct root cause analysis.
• Set up CI/CD pipelines for new projects.
• Partner with engineering leadership to establish SLIs, SLOs, SLAs, and Error budgets.
• Provide production support with quick resolution during outages.
• Work with frontend and backend teams to automate repetitive tasks and improve system health.
• Ensure automated setup and updates of all development environments.
• Maintain infrastructure with a focus on security and compliance.

Company Information

FourKites® is the #1 supply chain visibility platform in the world, extending visibility beyond transportation into yards, warehouses, stores, and beyond. Tracking more than 2.5 million shipments daily across road, rail, ocean, air, parcel, and courier, and reaching over 185 countries, FourKites combines real-time data and powerful machine learning to help companies digitize their end-to-end supply chains. Join a team of curious problem solvers that celebrates differences, leads with empathy, and values inclusivity.

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