Senior Staff AI Architect | Production Experience

Addison, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, Artificial IntelligenceIndustries

Requirements

Candidates must have deep expertise in AI/ML systems design, personalization, and experience working within Digital Technology (DT) and enterprise software environments. A strong understanding of building scalable AI/ML systems for personalization, intent recognition, semantic search, and conversational capabilities is essential. Experience with real-time (online) and batch (offline) inference systems, reusable AI services, APIs, and tools is required. Familiarity with AI/ML infrastructure, including feature stores, vector databases, and large language model (LLM) frameworks, is necessary. Experience guiding solution development for GenAI applications like RAG, prompt workflows, and model fine-tuning is also required.

Responsibilities

The Senior Staff AI Architect will design and implement scalable AI/ML systems to enhance personalization, intent recognition, semantic search, and conversational capabilities across the ServiceNow platform. They will take ownership of the architecture for real-time and batch inference systems, partner with ML engineers and data architects on data pipelines and model integration, and build reusable AI services, APIs, and tools. This role involves assessing and recommending AI/ML infrastructure, guiding GenAI application development, and collaborating with product and engineering teams to integrate AI into core workflows and customer experiences. The architect will also provide technical insight, support architectural alignment, and translate emerging AI capabilities into practical services.

Skills

AI Architecture

Production Experience

AI-driven automation

Cloud-based platform

Enterprise software

Digital experiences

Intelligent platform

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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