Senior Solutions Engineer - Cloud Infrastructure, Hyderabad at Astronomer

The Senior Solutions Engineer will work with strategic private-cloud customers to adopt and benefit from Astronomer's offerings for deploying and managing Apache Airflow clusters and related infrastructure. Responsibilities include assisting customers with installations and support of their technology stack for private-cloud installations, managing assigned accounts to ensure customers extract maximum value from their Astronomer investment, and supporting Astronomer Managed Airflow Software installations on on-premise environments. The role involves identifying, setting up, and measuring monitoring & alerting metrics for customer on-prem Astronomer Software infrastructure, independently troubleshooting infrastructure issues related to Kubernetes-based private-cloud offerings, and driving major incidents, root cause analysis, and change impact analysis. Additionally, the engineer will identify and develop automation using scripts for environment monitoring and health checks, provide guidance to the team for critical/complex infrastructure issues, maintain and improve technical expertise on Airflow and Astronomer products, and act as a liaison by collecting feedback and relaying recommendations to the Product team.