Open Source Infrastructure Engineer
Arize AISalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Grafana Labs
Senior Solutions Engineer | Chicago, Minneapolis, St. Louis, Austin, Dallas, Atlanta, Miami | Remote
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Biotechnology, Software, Open Source, ObservabilityIndustries
Requirements
Candidates should have 1-3+ years of technical pre-sales experience, ideally with Open Source technologies or in the Metrics/Monitoring space. Strong written and oral communication skills are essential for collaborating with remote teams and worldwide customers, and the ability to articulate value propositions and technical advantages is crucial. A technical mindset and a desire for technical growth are also required.
Responsibilities
The Senior Solutions Engineer will partner with the Sales team to articulate the Grafana value proposition, vision, and strategy to customers. They will own the technical engagement with customers, deliver product and technical presentations, and help close opportunities through competitive knowledge and technical skill. Responsibilities include proactively communicating with customers and internal teams to provide feedback on products and the competitive landscape, driving product conversations based on customer needs, and contributing to documentation, blog posts, videos, and knowledge base articles.
Skills
Solutions Engineering
Customer-facing
Product Expertise
Technical Demos
Presentations
Technical Evaluations
Sales Enablement
Observability
Metrics
Logs
Traces
Grafana
Open Source
Grafana Labs
Observability and monitoring solutions provider
About Grafana Labs
Grafana Labs specializes in observability and monitoring solutions for cloud infrastructure and applications. Its main product, Grafana, is an open-source metrics dashboard that allows users to visualize and analyze data from various sources. This helps businesses monitor the performance and health of their systems in real-time. Grafana Labs serves a wide range of clients, including large enterprises and individual developers, particularly in sectors like technology, finance, healthcare, and retail. Unlike many competitors, Grafana Labs offers both open-source and commercial products, generating revenue through premium features, enterprise support, and managed cloud services. The company's goal is to provide essential tools for monitoring and visualizing data, ensuring that digital services are reliable and efficient.
New York City, New YorkHeadquarters
2014Year Founded
$783.2MTotal Funding
SERIES_DCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
1,001-5,000Employees
Benefits
30 days of paid vacation each year on top of national holidays, parental leave, & sick leave
Health coverage
4% contribution match on our 401(k)
$1,500 learning and development stipend
Udemy subscription
Complimentary subscription to Headspace
Discounts on a wide variety of services, including entertainment, food, and fitness.
Remote Work Option
Global Employee Assistance Program
Risks
Increased competition from Datadog, Dynatrace, and New Relic pressures Grafana to innovate.
Recent critical security vulnerabilities could affect customer trust and adoption.
Rapid regional expansion may strain resources and impact service quality.
Differentiation
Grafana Labs offers a unique open-source observability platform with extensive customization.
The company provides both self-managed and fully managed observability solutions for diverse needs.
Grafana Labs integrates AI to enhance data analysis and monitoring capabilities.
Upsides
Grafana Labs raised $270M, boosting its valuation to over $6 billion in 2024.
The company surpassed $250M in annual recurring revenue with over 5,000 customers.
Expansion into Southeast Asia shows Grafana's commitment to localized cloud services.
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